What are the responsibilities and job description for the Sales Engineer position at INTEGRATED PROTECTION SERVICES INC?
Primary Responsibilities
This role is responsible for managing electrical contractor relationships, providing technical pre-sales support to Account Executives and most importantly driving increased revenue and efficiency across fire alarm, security, access control, and video surveillance systems.
The Sales Engineer will play a key role in sales proficiency, customer retention, and revenue growth while serving as the primary technical and field support for customer facing Account Executives.
Qualifications:Essential Functions
Sales Functions & Support
- Create and manage a “book of business” of electrical contractors in the assigned territory.
- Support assigned Account Executives by producing accurate takeoffs, material list, labor assumptions and site reviews as needed.
- Maintain certifications from key fire alarm manufacturers.
- Stay up to date on relevant compliance topics
- Assist with training field technicians, project managers and others as needed.
Revenue Growth & Business Development
- Actively drives growth in revenue and profit margins, including T&M work, inspections, repairs, new installations and system upgrades
- Identify opportunities to expand relationships with the full range of offerings from IPS.
- Partner with operations to support service-led sales opportunities
Customer Experience & Retention
- Serve as an escalation point for key electrical contractor customers
- Maintain strong relationships with existing clients to promote long-term retention
- Ensure high levels of customer satisfaction and professionalism on every service interaction
Compliance & Quality
- Ensure all proposals comply with applicable codes, AHJ requirements, and manufacturer standards
- Support audits, inspections, and customer site walks when required
Qualifications
Required Qualifications
- 5 years of experience in life safety, fire alarm, security, access control, or low-voltage field operations
- Prior experience in a service environment strongly preferred
- Strong understanding of service-based revenue models and recurring revenue growth
- Excellent organizational, communication, and technical skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with office software, quoting tools, and reporting systems
Requirements & Expectations
Physical Requirements & Environment
- Hybrid office and field role.
- Frequent computer, phone, and office equipment use.
- Must be able to climb ladders and traverse construction sites as required.
IPS Culture Expectations
The Sales Engineer is expected to demonstrate IPS core values daily:
- One Company — Support company success through accurate financial work, a growth mindset, and dependable service to both internal and external customers. Build trust through professionalism, accountability, and loyalty.
- One Team — Work collaboratively across departments, communicate openly, and contribute to a supportive and inclusive team environment.
- One Goal — Deliver consistent, reliable results while seeking opportunities to improve processes, strengthen efficiency, and support company goals with resilience and adaptability.
- One Direction — Commit to personal growth, continuous learning, and shared success by helping IPS move forward together.
Other Duties
At IPS, every role contributes to our larger mission. Team members are expected to approach each day asking how they can exceed customer expectations and support teammates across the company.
This job description is not intended to cover all duties or responsibilities and may change at any time based on business needs.
EEOC Statement
It is the policy of Integrated Protection Services not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Integrated Protection Services to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. For Integrated Protection Services’ full EEO/AAP statement, please contact the Human Resources Department.
AT WILL
All employment positions at Integrated Protection Services Inc. are “at-will” positions. “At-will” positions are those where employment and compensation can be terminated with or without cause and with or without notice. No one is authorized by the company to provide any individual with special arrangements concerning terms or conditions of employment. No permanent employment or employment for any term is intended or can be implied by statements in this job description.