Service Coordinator - Power Systems

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrive in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Responsibilities and Expectations:

The Coordinator Service will be responsible for managing and coordinating a variety of service-related tasks to ensure smooth operations and excellent customer service. This role requires strong communication skills, a keen eye for detail, and the ability to handle multiple tasks at once.

• Accurately record and track service-related time entries.
• Coordinate and schedule all routine preventative maintenance for customers.
• Schedule repairs based on customer quotes, ensuring all necessary resources are in place.
• Arrange startup services for newly installed systems and equipment.
• Schedule and dispatch load bank services for customers.
• Prioritize and dispatch urgent service calls to the appropriate technicians.
• Create work orders for all service activities, ensuring accurate and timely information is recorded.
• Assist with the creation of new customer profiles in the system, ensuring all required details are captured.
• Gather and update payment information for customers as necessary.
• Generate invoices for completed work orders and ensure timely submission to customers.
• Assist with inventory management by pulling parts needed for service jobs.
• Ensure all parts used in service jobs are accurately logged and posted to work orders.
• Act as the first point of contact for incoming service calls, providing customer support and directing calls to the appropriate department.
  
  

Qualifications and Competencies:

• Proven experience in service coordination or similar administrative role.
• High school diploma or equivalent
• Strong organizational skills with the ability to prioritize tasks and manage multiple schedules.
• Excellent communication and customer service skills.
• Basic understanding of invoicing and work order processes.
• Proficient in Microsoft Office Suite and service management software.
• Ability to work independently and as part of a team.
  
  

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You provide unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
  
  

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• RRSP Employer Matching program
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!
  
  

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employed drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.