Patient Experience and Growth Coordinator

Role Title: Patient Experience & Growth Coordinator

Compensation: $24/hour

Expectation: 25-30 hours per week, Ideal Schedule 8:30a-2:30p

Integrated Physical Therapy (iPT) is a privately owned outpatient physical therapy practice dedicated to helping people move more, hurt less, and live an active life. We take a 1-to-1, hands-on approach to care, combining skilled physical therapy with strength, movement, and education to help our patients build lasting results—not simply treat symptoms. We are growing our wellness services to best serve our active patient population!

Why Work at iPT?

At iPT, you’ll have the opportunity to work in an environment that is professional, energetic, and supportive. We believe work is rewarding, and we want our team to enjoy showing up to serve our clients each day.

At iPT, you’ll have the awesome opportunities to:

• Make a lasting difference in the lives of our patients.
• Develop professionally with opportunities and support to take on additional responsibility as the clinic grows.
• Work in a positive, active environment where movement, health, and fitness are part of the culture.
• Build relationships with patients and become an important part of their journey.
• Grow with a locally owned business that is invested in its team and its community.
• Work closely with experienced clinicians and learn about physical therapy, exercise, and patient care.

Our ideal candidate is positive, dependable, curious, energetic, and passionate about helping others, with a high value for people and curious for knowledge. If you want a job where you can learn, contribute, and grow alongside a team that cares about what it does, iPT may be the right place for you.

Core Responsibilities:

Crossfit Recovery Room Management

• Manage our offsite automated wellness room located close by the clinic.
• Onboard new clients to our sauna and cold plunge space, ensuring they can access space and are aware of space SOPs
• Ensure clients optimal experience with space, troubleshooting access and equipment issues
• Ensure cleanliness of space semi-daily

Admin/Ops at iPT

• Liaise between patients and PT on scheduling logistics
• Liaise between other gym owners about potential partnerships (Be the shining face of iPT to clients and other business owners)
• Support clinic cleanliness by wiping surfaces, ensuring welcoming environment for clients

Marketing & Content

• Lead an AI-forward marketing campaign
• Manage and grow social media presence (posting, stories, engagement, trend awareness)
• Daily Posts
• Organic ideas/AI content creation and distribution
• Build and send email marketing campaigns
• Plan workshops; manage workshop follow-up sequences (email/text nurture)
• Track workshop attendance and follow-up conversion
• Support use of AI tools for content drafting, scheduling, or campaign ideas

Patient Experience & Front Desk Ops

• Manage scheduling and patient communication in PT Everywhere
• Build Out CRM SOPs, How to measure and track leads
• Greet and check in patients; be the "face" of the front-of-house experience
• Walk patients through exercises occasionally (under PT’s guidance, not independently prescribing)

Growth & Retention

• Lead Follow-up
• following up new inquiries, workshop attendees, previous patients, referrals, and people who haven’t booked yet.
• Lead Generation — outreach, referral follow-up, community touchpoints (gym partnerships, events)
• Increase Google reviews from patients with strong outcomes
• Collect payments for PT packages, handle basic billing conversations and objections

Pay: $22.00 - $25.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Gym membership
• Opportunities for advancement
• Professional development assistance

Work Location: In person

Salary : $22 - $25