Field Service Technician

Title: Field Service Technician

Reports to: Director of Operations

Job Type: Full Time, Non-Exempt

Location: Naples, FL

At IOS™, we're not just another supplier. We're a Commercial Openings System Integrator. We own it all: estimating, budgeting, project management, fabrication, installation, integration, and service, with solving customer problems as our guiding light. That "one team, zero finger-pointing" mindset shapes how we work, and how we hire. Our people move across four modes: Build, Fix, Upgrade, Maintain, so no two days look the same. From doors and frames to millwork, building specialties (Division 10), gate access, and access control: built to code, built to last, no shortcuts. And we're growing our national footprint, with real opportunity for people who want to grow with us.

Job Summary

The Field Service Technician is responsible for providing on-site installation, maintenance, and repair services for commercial doors, frames, and hardware. This role involves troubleshooting issues, ensuring installations meet industry standards, and delivering excellent customer service. The Field Service Technician will also be responsible for maintaining tools and equipment and documenting service activities.

Duties/Responsibilities

Duties and responsibilities will include, but are not limited to:

• Installing, maintaining, and repairing commercial doors, frames, and hardware on-site.
• Installing, maintaining, and repairing automatic commercial door systems.
• Troubleshooting and resolving issues to ensure proper functionality.
• Conducting site inspections to assess installation and repair needs.
• Communicating effectively with clients to provide updates and address concerns.
• Maintaining tools and equipment in good working condition.
• Adhering to safety standards and company policies during service activities.
• Documenting service activities and preparing reports.
• Providing training and guidance to junior technicians.
• Ensuring compliance with industry standards and regulations.
• Other duties as assigned.
  
  
  

Minimum Requirements

• High school diploma or equivalent.
• Three (3) years’ experience in field service for commercial doors, frames, and hardware.
• OSHA 10 Certification preferred
• AADM for automatics preferred
• Strong understanding of installation, maintenance, and repair techniques.
• Excellent problem-solving skills and attention to detail.
• Ability to read and interpret blueprints and technical drawings.
• Strong communication and interpersonal skills.
• Ability to perform several tasks concurrently with ease and professionalism.
• Must be able to keep client and company matters and information strictly confidential.
• Must have excellent customer service skills.
  
  
  

Supervisory Responsibilities

None

Physical Requirements

• Prolonged periods standing and working on installations and repairs.
• Must be able to lift up to 50 pounds at a time.
• Must be able to work in various environmental conditions.