Office Manager

JOB DESCRIPTION: Office Manager
REPORTS TO: Operations Manager

OBJECTIVE:

The Office Manager is responsible for overseeing and supporting administrative operations within the pharmacy to ensure a smooth, efficient, and organized workplace. This role serves as the primary liaison between staff and management, promoting timely communication and resolution of team needs. The Office Manager also plays a key role in maintaining compliance and supporting the execution of internal systems and processes.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Cultivate professional, courteous, and supportive relationships with all staff members
• Act as a liaison between departments and the Operations Manager to ensure smooth communication and follow-up
• Maintain a thorough understanding of departmental workflows, policies, and procedures, and act as a knowledgeable resource for team members
• Communicate questions, concerns, and requests from staff to management as appropriate
• Support onboarding processes for new hires, including documentation and orientation tasks
• Assist pharmacists and leadership with project-based work and documentation needs
• Ensure appropriate team coverage by monitoring absences and communicating changes to affected departments
• Maintain employee records, including compliance documentation and training records
• Assist employees in resolving equipment issues (e.g., computer problems, heat press malfunctions) by coordinating with appropriate support vendors
• Problem-solve prescription-related issues in coordination with the Data Entry Technician team
• Create and implement internal systems and workflows to improve efficiency and accountability
• Provide overflow support in all technician areas as needed
• Monitor staff morale and stress levels and escalate concerns or provide support as needed

KEY COMPETENCIES AND SKILLS:

• Strong organizational and communication skills
• Proactive problem-solving and resourcefulness
• Ability to handle confidential information with discretion
• Calm and supportive presence under pressure
• Technical proficiency with office equipment, HR documentation, and basic IT troubleshooting

WORK EXPERIENCE REQUIREMENTS:

Minimum 2 years of supervisory or administrative leadership experience in a pharmacy or healthcare environment, preferably in long-term care or a related setting

EDUCATION REQUIREMENTS:

AA or AS required

Bachelor’s degree preferred

PHYSICAL/WORK ENVIRONMENT REQUIREMENTS:

Prolonged periods working at a desk or computer

Occasional movement between departments must be able to navigate typical pharmacy workspaces

May require light lifting (up to 25 lbs.) on occasion

JOB CLASSIFICATION:

Full-Time, Exempt

TYPICAL SCHEDULE:

Monday–Friday, 9:00 AM to 5:30 PM

Occasional after-hours availability may be required