Front Office Representative-Neurology

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Neurology clinic in Avondale. The Front Office Representative will greet patients and provide the highest quality customer service. They may perform a variety of front office tasks including check-in and check-out, answering phones, scheduling, and filing. Instill the IMS mission, vision and values in the work performed.

Responsibilities

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Check patients in and out
• Schedules for appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
• Answer all incoming calls and route them to the appropriate staff, relay telephone messages
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by patient
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Ability to multi-task and execute delegated duties
  
  

Requirements

• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Ability to communicate, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications
• The ability to work in a constant state of alertness and in a safe manner
• Must be able to multitask several phone lines
• Bilingual Preferred
  
  

Education

• High School Diploma or equivalent
  
  

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment
  
  

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.