Compliance Liaison

Summary: Ensures ILC compliance with all applicable standards and state regulations while driving continuous improvement in service quality for supported individuals through proactive monitoring, evaluation, and collaboration with internal teams and external partners.

Essential Functions & Responsibilities include the following (other duties may be assigned):
• Serves as a point of contact between ILC and community partners, building and maintaining positive working relationships and timely communications.
• Conduct service level reviews to ensure individuals supported are receiving the appropriate level of support as outlined in their service plans. Assess quality, identify gaps, and collaborate with internal teams to implement improvements.
• Perform quarterly financial book reviews to ensure compliance, enter results into the tracking system, identify areas of concern and oversee improvement plans.
• Provide on-site coaching and training for financial book reviews and compliance related need to ensure consistent adherence to regulations, polices, and procedures
• Conduct investigations into allegations of abuse and/or neglect, gathering information through interviews and documentation review. Report on findings, determining follow-up actions to ensure safety and compliance.
• Respond to complaints made by individuals, families, or stakeholders. Conduct follow-up communication, document findings, and ensure concerns are resolved in a timely and compliant manner.
• Provide guidance and support to area leadership as a crisis response resource for urgent or high-risk situations. Support in decision-making and ensure appropriate protocols are followed.
• Compile, update, and submit Division of Housing Report to the State of Colorado. Ensure data accuracy, timeliness, and compliance with all reporting standards.
• Complete quarterly mock surveys, evaluating program performance and identifying areas of risk or non-compliance.
• Upon requests from Area Directors, address compliance concerns and staff development needs. Provide targeted training, resources, and follow-up support to improve understanding and execution of policies and procedures.
• Complete quarterly SNAP observations, documenting service delivery and environment in real-time.
• Serve as point of contact for state audits and surveys. Prepare documentation, communicate with surveyors, and ensure timely follow-up on any findings or required corrective actions.
• Act as resource for Human Rights Committee (HRC), by reviewing cases as requested and helping maintain compliance with human rights standards and regulations.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements
This position requires regular travel to service locations and community partner sites throughout the state. Travel is expected approximately 25-50% of the time.

Education, Knowledge, and Skills Required or Preferred:
• Bachelor’s Degree from four-year college or university;
• 4 years related experience in the DD field;
• Equivalent combination of education and experience

Certificates and Licenses:
• Valid driver's license
• Successful completion of all ILC training requirements upon hire

Computer Skills:
To perform this job successfully, an individual should know email software, word processing software; spreadsheet software, payroll systems, and Therap software.

Salary : $70,000 - $75,000