What are the responsibilities and job description for the Production Technician position at Integrated Illumination System?
Morris, CT
About i2Systems:
i2Systems® is a leading designer and manufacturer of LED lighting systems used in demanding and high reliability applications. The i2Systems team designs and builds advanced lighting modules concentrating on wellness, energy efficiency, and high-quality illumination of North America’s premier spaces.
What to Expect:
The Production Technician – Field Service is a hybrid role supporting both real-time production troubleshooting and customer field service needs. Approximately 60% of this position focuses on diagnosing and resolving production line failures to keep manufacturing operations running smoothly, while the remaining time is dedicated to providing on-site technical support to customers. This individual will also participate in pre-construction meetings, job-site troubleshooting, and system commissioning. The ideal candidate is hands-on, adaptable, professional under pressure, and willing to travel on short notice. This is a mid-level role requiring adaptability, professionalism, and calm problem-solving under pressure.
What You’ll Do:
- Diagnose and troubleshoot production line issues in real time, including electrical, wiring, mechanical, and test/debug failures.
- Support production teams by repairing fixtures, resolving process interruptions, and minimizing downtime.
- Support field service activities, including product installation, commissioning, and issue resolution at customer sites.
- Participate in pre-construction and coordination meetings to review system layouts, electrical requirements, and installation details.
- Read and interpret wiring diagrams, schematics, and construction drawings to diagnose and resolve issues.
- Work closely with Engineering, Production, and Project Management teams to ensure technical accuracy and customer satisfaction.
- Maintain detailed documentation of troubleshooting steps, repair work, and field service reports.
- Travel as required — sometimes on short notice (less than 24 hours) — to customer sites, primarily within the Northeast region but throughout the country.
- Represent i2Systems professionally at all times, maintaining composure and strong communication in demanding field environments.
What You’ll Bring:
- 2–5 years of experience in production support, field service, or technical troubleshooting — ideally in an electrical, electronics, or manufacturing environment.
- Strong understanding of electrical systems (low-voltage acceptable), wiring, and test/debug processes, with the ability to read electrical schematics.
- Hands-on mechanical and troubleshooting skills with a proactive approach to problem solving.
- Professional communication skills and the ability to interact confidently with customers and contractors.
- Ability to travel as required and adapt quickly to changing schedules and priorities.
- Self-motivated and organized, with a strong commitment to safety, quality, and operational uptime.
Benefits & Well-Being
i2Systems values its Associates, their families, and their overall well-being. To support this commitment, we offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. We go above and beyond by co-sponsoring the cost of many benefits.
- Comprehensive Medical, Dental, and Vision coverage
- 401(k) with immediate vesting
- Critical Illness, Accident Indemnity, AD&D, and Hospital Indemnity insurance
- Multiple Employee Assistance Program (EAP) options
- Group purchasing and discount programs at many everyday retailers
Benefits are subject to eligibility requirements and plan terms.
i2Systems is an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
i2Systems is committed to providing equal employment opportunities and a workplace free from unlawful discrimination and harassment.