Deployment Coordinator

SUMMARY:

The Deployment Coordinator role at Integrated Health Systems (IHS) is both strategic and hands-on. This position combines project management, technical execution, and field operations oversight. The Deployment Coordinator serve as the primary point of contact for client deployments, supporting field technicians, conducting site surveys (in-person or virtual), and ensuring project documentation (As-Builts, Fit & Finish, Final Walk-throughs) is accurate and complete. This role requires balancing client communication, technician support, and documentation ownership to ensure each deployment is delivered on time, within budget, and to the highest quality standards.

DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for assigned deployment projects.
• Define and manage project scope, schedules, and deliverables.
• Provide guidance and real-time support for field technicians during deployments.
• Conduct site surveys (on-site or virtual) to validate infrastructure and installation needs.
• Support technical tasks including Wi-Fi validation, sensor placement, and device configuration.
• Collect and verify Fit & Finish and Final Walk-through documentation from technicians.
• Own the creation of As-Built documentation, including diagrams, heat maps, and validation reports.
• Complete closeout paperwork for billing, compliance, and client records.
• Provide timely project updates to leadership, clients, and stakeholders.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• 3 - 5 years of experience in IT/low-voltage deployments, project management, or field operations.
• Strong understanding of networking concepts (Wi-Fi, PoE, cabling, device configuration).
• Proven ability to manage and support field technicians.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with project management tools (Smartsheet, Autotask, or similar).
• Willingness to travel regionally/nationally as required (up to 25 - 40%).
• Experience in healthcare, senior living, or other regulated environments.
• Familiarity with wireless survey tools (NetSpot, Ekahau, etc.).
• Knowledge of IoT/sensor deployments and structured cabling.
• Strong attention to detail in documentation and reporting.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

COMPETENCIES:

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally work in high, precarious places
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and /or move more than 25 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

COMPENSATION:

• Salary: Competitive salary commensurate with qualifications and experience.
• Healthcare: Access to medical, dental, and vision insurance.
• Insurance: Various insurance options, including life, disability, and other voluntary options.
• Retirement: 401(k) plans and other retirement savings options.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.