Structured Settlements Case Manager

Arcadia is the first professional structured settlements firm in history, beginning in 1972 in California and growing to manage offices throughout the United States and Canada. In those years, we have helped provide certainty to all parties in more than 300,000 cases where guaranteed future payments fulfilled needs for as long as a lifetime. We are proud today to help 5,000 people and their families each year lead more certain lives after significant losses. We are even more excited to be growing our company to help 100,000 families a year. We are doing this with new technology, better models of service from empowered teams, and an expanded suite of products to respond to all aspects of long-term care.

As a collaborative community our passion is to introduce options that restore stability, encourage hope, and create possibilities for people impacted and made vulnerable by injury. We also help people navigate change by providing effective financial solutions to support their goals. Our values are as follows:

• Integrity: Do what is right.
• Innovation: Seek opportunities to learn, improve, and encourage creative thought.
• Collaboration: We are better together. Diversity of experience and thought enriches our work and lives.
• Empathy: Acknowledge others and ask questions. Listen to find out what is important.

Arcadia Settlements Company is looking for a self-starter to join our remote field team as a Structured Settlement Case Manager. The Case Manager will be responsible for providing support to the field Consultant(s) and assisting with data entry of case work. This person is eager to learn a new industry and its intricacies along with being flexible and adept at handling competing priorities.

• Diaries and updates files in RESOLVER (completed within one day of notification).
• Maintain office reference materials such as underwriting rules, life insurance company guidelines, inter-office filing system and other reference materials as needed.
• Understanding of different life companies underwriting standards.
• Proofs and distributes annuity policies and final documentation to clients (completed within one week of receipt of policy).
• General support as requested by the Consultant(s) and/or Senior Case Managers.

• Experience with structured settlements or similar industry preferred, such as legal or insurance.
• Experience in both Liability and Post Settlement processes preferred but not required.
• Education or year for year equivalent of kind and level of work to substitute for a degree.
• Experience working with a case management system or equivalent level of system.
• Strong customer relations and interpersonal skills.
• Working knowledge of Microsoft Office.
• Strong administrative and organizational skills, with strong attention to detail and accuracy.
• Ability to communicate effectively, both orally and in writing with a variety of people.
• Ability to handle multiple competing priorities and work under pressure.
• Knowledge of annuity products and structured settlement business preferred but not required.
• Advanced knowledge of Microsoft Office, preferred.
• Experience working in the Financial Settlements, legal, or Insurance Industry, preferred.
• Analysis of Data & Deductive Reasoning.
• Initiative.
• Working with Others.
• Customer Focus.
• Planning & Organizing.
• Following Directions.
• Reliability.

• 40-hour work week.
• Must be available to work flexible hours as needed based on business needs.
• Regularly communicates both verbally and in writing.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Physical effort and activities include: Light physical effort is required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Title: Structured Settlements Case Manager
Remote Work: Yes
Work from Home: Yes