Case Manager/Consultant Development Associate

About Arcadia

Arcadia is the pioneering leader in professional structured settlements, with over 50 years of transformative impact since our founding in 1972. We've helped more than 300,000 individuals and families across the United States find stability and hope following life-changing events. Today, we serve 8,000 families annually, and we're on an ambitious mission to reach 100,000 families each year through innovative technology, empowered teams, and expanded service offerings.

Our work matters because we restore certainty when it's needed most. We're building a company where meaningful impact and professional growth go hand in hand.

Our Vision & Values

As a collaborative community, our passion is to introduce options that restore stability, encourage hope, and create possibilities for people impacted and made vulnerable by injury. We help people navigate change by providing effective financial solutions to support their goals.

• Integrity: Do what is right.
• Innovation: Seek opportunities to learn, improve, and encourage creative thought.
• Collaboration: We are better together. Diversity of experience and thought enriches our work and lives.
• Empathy: Acknowledge others and ask questions. Listen to find out what is important.

The Opportunity

Are you a recent college graduate ready to launch a meaningful career? The Hybrid Consultant Development Associate program is a comprehensive, hands-on professional development experience designed specifically for talented early-career professionals. You'll participate in a structured rotational program that provides real-world exposure across multiple business functions—from case management and quality assurance to consultant support, business development, and sales.

This is your pathway to becoming a future consultant, corporate support professional, or case management specialist. You'll work alongside experienced mentors, develop expertise in our industry, and build the skills needed to drive organizational growth and deliver exceptional client service.

What Makes Someone Successful in This Role

• Curious and eager to learn—you thrive in environments where you can ask questions and develop new expertise
• Relationship-oriented and customer-focused—you genuinely care about understanding and serving others
• Detail-oriented with strong critical thinking skills—you catch what matters and think strategically
• Comfortable working independently and collaboratively—you're equally effective flying solo or as part of a team
• Interested in long-term career growth—you're looking to build a meaningful career in consulting, operations, or business development

Key Responsibilities Case Management

• Support consultants and internal teams with case coordination and administration
• Manage case documentation, workflow tracking, and internal communication
• Develop expertise in company systems, processes, and service standards
• Handle assigned cases under supervision while maintaining quality and compliance expectations

Quality Assurance

• Review case files and documentation for accuracy and completeness
• Identify discrepancies and recommend corrective actions
• Assist in maintaining quality standards and operational procedures
• Participate in quality audits and process improvement initiatives

Consultant Support & Business Development

• Assist consultants with client service and relationship management activities
• Participate in business development initiatives and marketing efforts
• Attend industry conferences, networking events, and educational programs
• Gain exposure to consultative sales techniques and territory development strategies

Cross-Functional Collaboration

• Rotate through multiple departments to gain broad organizational knowledge
• Partner with operations, consultant teams, quality assurance, and corporate leadership
• Contribute to special projects and process improvement efforts
• Demonstrate adaptability and a commitment to continuous learning

Qualifications Required

• Bachelor's degree from an accredited college or university
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office applications
• Ability to learn complex concepts and processes quickly
• Demonstrated initiative, professionalism, and accountability

Preferred

• Internship or work experience in business, finance, communications, marketing, insurance, or related fields
• Interest in consulting, sales, business development, operations, or financial services
• Experience working in customer service or client-facing environments

Work Environment

• Full-time, 40-hour work week
• Hybrid position: Remote during the development program; based in Austin, TX upon program completion
• Primary support provided during standard business hours with flexible scheduling based on business needs
• Regular verbal and written communication with team members and clients
• Extended periods of sitting while working at a computer
• Dexterity required to operate computer keyboard, mouse, and related equipment

Ready to Launch Your Career?

If you're a recent graduate with ambition, integrity, and a genuine desire to make a difference in people's lives, we want to hear from you. Join Arcadia and discover how your talents can help transform the lives of families navigating uncertainty. Apply today to become part of our growing team and start your journey toward a rewarding career in structured settlements and financial services.