Program Coordinator

PROGRAM COORDINATOR CORE RESPONSIBILITIES:

1. Individual Advocacy & Support
- Advocate for the health, safety, rights, dignity, choice, and well-being of every individual we serve.
- Ensure staff understand each individual's needs, ISP, goals, behavioral supports, medical needs, and daily programming requirements.
- Help ensure individuals receive appropriate services and supports consistent with their ISP.
- Attend ISP meetings and other individual-related meetings when assigned.
- Attend and/or assist with medical and other appointments when necessary.
- Immediately report concerns involving an individual's health, safety, rights, abuse, neglect, exploitation, or other reportable matters according to ICHC policy and applicable requirements.

2. Staff Training, Supervision & Accountability
- Train and coach DSPs and other assigned staff on ICHC systems, policies, procedures, documentation, individual-specific needs, and program expectations.
- Ensure staff understand their responsibilities before working independently.
- Provide ongoing coaching, retraining, and corrective instruction when deficiencies are identified.
- Document performance concerns and complete or assist with written disciplinary/corrective-action documentation in accordance with ICHC policy and direction from Administration/HR.
- Never ignore repeated staff performance, documentation, safety, or compliance concerns.
- Lead by example and maintain professional boundaries and expectations.

3. Day-to-Day Program Operations
- Make sure assigned programs and homes are running smoothly each day.
- Maintain awareness of staffing, individual needs, appointments, activities, incidents,

maintenance concerns, documentation, and other operational matters.
- Assist Administration with administrative and operational duties as assigned.
- Be prepared to provide direct program coverage or work assigned shifts when operationally necessary and permitted by ICHC policy.
- Make sure problems are addressed promptly and properly escalated when they cannot be resolved at the Program Coordinator level.

- The Program Coordinator will still be responsible for completing shifts and on call.

4. Compliance & House Readiness
- Conduct routine and unannounced on-site visits, program observations, and internal inspections.
- Help ensure assigned homes always remain inspection-ready and compliant, not only when an

inspection is scheduled.
- Review the physical environment for health, safety, cleanliness, accessibility, maintenance,

documentation, and other compliance concerns within the Program Coordinator's assigned responsibilities.
- Immediately report deficiencies and follow through until corrective action is completed.
- Work collaboratively with Administration, Clinical, Nursing, Program Specialists, House Leaders, Maintenance, HR, and other departments to address deficiencies.
- Program Coordinators are expected to help protect the individuals we serve and protect ICHC through consistent oversight, accurate documentation, timely reporting, training, communication, and corrective action.

5. Meetings & Program Leadership
- Attend all mandatory meetings, trainings, and supervisory meetings as assigned.
- Conduct and lead required monthly program/house meetings.
- Prepare relevant information before meetings and document required follow-up.
- Communicate expectations clearly to staff and follow up to ensure assigned action items are completed.
- Participate in ISP meetings, team meetings, incident-related meetings, licensing/compliance preparation, and other meetings as assigned.

6. Documentation & ICHC Systems
- Train staff on the proper use of ICHC systems and required documentation.
- Review documentation for accuracy, timeliness, completeness, and consistency.
- Follow up immediately when documentation is missing or incorrect.
- Ensure information is submitted through the appropriate ICHC communication and documentation channels.
- Maintain confidentiality and comply with applicable privacy requirements.
- Documentation must reflect what actually occurred. Records must never be falsified, backdated, or altered improperly.

7. Communication & Collaboration
- Maintain consistent communication with Administration and appropriate members of the interdisciplinary team.
- Collaborate with Program Specialists, Clinical, Nursing, HR, House Leaders, DSPs, Supports Coordinators, families/guardians, and other authorized team members as appropriate.
- Escalate urgent matters immediately through the appropriate chain of command.
- Communicate professionally, objectively, and based on documented facts.
- Program Coordinators are expected to function as part of one ICHC team. No department or coordinator should operate in isolation.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• with Chapter 6400: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations

Salary : $60,000 - $65,000