What are the responsibilities and job description for the Computer User Support Specialist - Intermediate position at Integral?
Overview
Provide IT systems administration support of TARCES projects that are: fielded or out-of-production; in production phases or are being modernized, modified, or customized; in all phases of the project life cycle; in varying phases of research and development; in all phases of the project life cycle for non-DoD customers; and in all phases of the project life cycle for FMS customers.
Responsibilities
· Analyze, test, troubleshoot, and evaluate existing hardware and software, including installing, word processing, electronic mail, and operating systems.
· Support the maintenance and management of account structures and rights to include assisting with adding new accounts, deleting dormant accounts, and managing permissions and equipment access.
· Support mission communication systems to include maintaining and troubleshooting the multimedia endpoints.
· Support by periodically reviewing networks and by assisting with proactive technology refreshes to improve reliability and maintainability by leveraging the efficiencies and addressing performance issues associated with aging hardware and parts obsolescence or security issues.
· Support the definition and performance of help desk initiatives that include multi-tiered customer support of established or new initiatives.
Qualifications
Required:
· BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution with five years' experience OR
· Top Secret/SCI Eligible
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Paid Parking
· Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability