Call Specialist - Sales

Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.

POSITION SUMMARY

Performs comprehensive CRM database support for Sales, making daily calls, arranging tours and follow-up to assist the sales team in achieving the community’s occupancy and revenue goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Maintains sales database including customer/prospect files.
• Performs database re-engagement when assigned a community by contacting all leads and making updates to prospect records.
• Maintains voice to voice, email, text follow-up with prospects and updates database accordingly.
• Demonstrates effective telephone skills producing qualified leads and appointments.
• Able to work in multiple communities assigned and communicate effectively with each community’s leadership.
• Maintains an open and ongoing dialogue with the resident and/or family by setting up agreed upon next steps.
• Updates community team of tours and repeat tours through email.
• Assists in executing marketing strategies and objectives.
• Assists in initial discovery that leads to touring prospective residents/guardians.
• Other duties as assigned.
• Associate degree preferred.
• One (1) year experience in a senior living sales administrative support role involving customer service.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Associate degree preferred.
• One (1) year experience in a senior living sales administrative support role involving customer service.

Benefits:

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in Integral Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V