What are the responsibilities and job description for the Booking Centre Agent position at Integral Diagnostics (IDX)?
About Us
Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.
Part of the Integral Diagnostics (IDX Group), one of Australasia's largest radiology networks with 100 sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation
About The Opportunity 💛
We're looking for a Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. On a permanent basis full-time basis.
As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.
Your Day-to-Day Responsibilities Include
Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
Paid Parental Leave: Additional leave to support new parents.
Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses: Financial incentives for referring great talent to our team.
Career Advancement: Opportunities for career growth and succession planning within an innovative company.
Work-Life Balance: Flexible work options for full-time or part-time roles.
Community and Social Events: Engage in a supportive workplace with free parking and great social events.
Apply Now
If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.
👉 Click Apply to submit your CV and cover letter.
📧 Questions? Contact Abbe on ahuggard@idxgroup.com.au
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.
Part of the Integral Diagnostics (IDX Group), one of Australasia's largest radiology networks with 100 sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation
About The Opportunity 💛
We're looking for a Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. On a permanent basis full-time basis.
As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.
Your Day-to-Day Responsibilities Include
- Answering incoming calls with warmth and professionalism
- Scheduling appointments efficiently, ensuring optimal use of booking slots
- Providing patients with clear information on scan preparation, costs, and concession eligibility
- Processing patient referrals and coordinating with internal clinical teams
- Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
- Maintaining accuracy in patient data entry and handling confidential information with care
- A strong 'patient-first' approach with excellent customer service skills
- Confident communicator who is calm, compassionate, and solutions-focused
- High level of attention to detail, especially in administrative and data entry tasks
- Comfortable using multiple digital platforms and booking systems
- Experience in a medical or allied health administration setting (radiology experience highly regarded)
- Ability to thrive both independently and in a team environment
Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
Paid Parental Leave: Additional leave to support new parents.
Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses: Financial incentives for referring great talent to our team.
Career Advancement: Opportunities for career growth and succession planning within an innovative company.
Work-Life Balance: Flexible work options for full-time or part-time roles.
Community and Social Events: Engage in a supportive workplace with free parking and great social events.
Apply Now
If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.
👉 Click Apply to submit your CV and cover letter.
📧 Questions? Contact Abbe on ahuggard@idxgroup.com.au
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.