What are the responsibilities and job description for the Relief 911 Mental Health Triage Specialist - QMHP position at Integral Care?
Job Number: 26-12977
Description:
The Mission: Deflection & Specialized Care In Austin, when someone calls 911, they are given a choice: "Police, Fire, EMS, or Mental Health?" Our team is that fourth option. Based directly on the 911 call center floor, we provide immediate mental health triage and assessment to ensure callers receive a compassionate, clinical response. Our primary goal is deflection-identifying the right resources and services to prevent unnecessary police response or EMS dispatch.
The Role & Environment: This position operates within a high-impact, variable-pace environment. While there is downtime, this role requires the ability to shift into "high gear" the moment a call is transferred.
911 Call Intercept: Receive direct transfers from 911 call takers to provide immediate clinical screening and crisis support.
Complex Multitasking: Manage multiple software systems simultaneously-navigating 911 dispatch technology and electronic health records while remaining present with the caller.
Ensuring a Safer Response: Provide clinical support during higher-intensity situations where police are responding, helping to ensure a safer and more informed outcome for the community.
Systemic Impact: Our work has a statistically significant impact on reducing arrests, use of force, and officer time on scene by connecting people to the right care at the right time.
Professional Development & Culture: We prioritize a culture of learning, growth, and radical candor. We are committed to grounding new clinicians in the essentials of crisis work through:
Crisis Academy: Comprehensive training and guided mentorship with leads and supervisors. Team Accountability: A collaborative environment built on feedback and mutual support.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education:
Required:
- Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.
License:
Required:
- Current and valid driver's license and a clean driving record.
Experience:
Required:
- Experience in mental health crisis assessment.
Preferred:
- Bilingual in Spanish.
Hours: Relief.
Workdays: Varies.
Workhours: Varies.
Salary: $24.18 - $25.39, plus an additional 10% crisis stipend.
Position may be eligible for an additional shift differential pay.
- Second Shift: $3.25/hour.
- Third Shift: $7.25/hour.
- Weekend Shift: $8.00/hour.
Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.
This position requires the employee to reside in the state of Texas.
LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor
QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker
Salary : $24 - $25