911 Mental Health Triage Specialist Team Lead - QMHP

Job Number: 26-12044

Job Summary: The Mental Health Triage Specialist Team Lead provides clinical support within a 911 operation by responding to mental health crisis calls. This role focuses on crisis intervention, risk assessment, and directing individuals to appropriate care and resources, routing mental health calls away from law enforcement and toward clinical intervention. The QMHP Lead is a senior clinician on the floor who carries a full call load while also supporting the team around them. It's a working lead role - you're responding to calls, coaching colleagues in real time, and monitoring the quality of clinical documentation across the shift. 

Key Responsibilities: 

Direct Crisis Response

• Respond to 911 mental health crisis calls, conducting triage, risk assessment, and de-escalation.
• Cover call volume during peak periods and solo-staffed shifts.
• Build and maintain strong working relationships with partner agencies, including APD, EMS, and TCSO.

Team Support & Training

• Provide in-the-moment coaching to clinicians handling difficult calls or complex clinical decisions.
• Support onboarding and floor-based training for new hires, helping them develop confidence and competency.
• Lead brief shift huddles to share updates, flag issues, and keep the team aligned.

Quality Assurance

• Review calls and documentation regularly to ensure clinical standards are consistently met.
• Provide feedback to clinicians and inform supervisors of trends or areas requiring attention.
• Participate in periodic calibration sessions with clinical leadership to maintain alignment with program standards.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

• Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.

License:

Required:

• Current and valid driver's license and a clean driving record.

Experience:

Preferred:

• Experience in crisis intervention, severe mental illness, hotline, and/or community mental health.
  
• Bilingual in Spanish.

Hours: Full-Time.

Workdays: Monday - Friday.

Workhours: 6:00AM - 3:00PM.

Salary: $30.86, plus an additional 10% crisis stipend.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's Gym membership discount
• Mileage reimbursement

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker