What are the responsibilities and job description for the Patient Liaison position at Integra Vascular?
Job Title: Patient Liaison
Location: Orlando, FL
Schedule: Full-Time | Monday – Friday, hours vary based on surgical schedule
Reports To: Director of Operations
About Integra Vascular
Integra Vascular provides patient-focused, preventative vascular care to communities and long-term care facilities nationwide. Our mission is to minimize unnecessary wounds, hospitalizations, and the need for patient travel through early diagnosis and exceptional onsite care.
Guided by our commitment to clinical excellence, our board-certified physicians design individualized treatment plans that enhance quality of life and preserve function, mobility, and comfort.
Position Overview
The OBL Liaison serves as a key member of the Integra Vascular team, bridging communication between facilities, patients, families, and the Office-Based Laboratory (OBL) team. This position focuses on ensuring that patients are appropriately prepared, educated, and supported throughout the pre-operative and procedural process.
This role includes both field-based coordination—educating facilities and assisting with pre-procedure workups—and hands-on support at the OBL during surgical days. The OBL Liaison contributes to the success of each surgical day through patient transport, clinical preparation, logistical support, and general operational assistance.
This position is best suited for a well-trained Medical Assistant (MA), Certified Nursing Assistant (CNA), or Foreign Medical Graduate (FMG) with strong clinical and interpersonal skills.
Key Responsibilities
Pre-Surgical Coordination
Location: Orlando, FL
Schedule: Full-Time | Monday – Friday, hours vary based on surgical schedule
Reports To: Director of Operations
About Integra Vascular
Integra Vascular provides patient-focused, preventative vascular care to communities and long-term care facilities nationwide. Our mission is to minimize unnecessary wounds, hospitalizations, and the need for patient travel through early diagnosis and exceptional onsite care.
Guided by our commitment to clinical excellence, our board-certified physicians design individualized treatment plans that enhance quality of life and preserve function, mobility, and comfort.
Position Overview
The OBL Liaison serves as a key member of the Integra Vascular team, bridging communication between facilities, patients, families, and the Office-Based Laboratory (OBL) team. This position focuses on ensuring that patients are appropriately prepared, educated, and supported throughout the pre-operative and procedural process.
This role includes both field-based coordination—educating facilities and assisting with pre-procedure workups—and hands-on support at the OBL during surgical days. The OBL Liaison contributes to the success of each surgical day through patient transport, clinical preparation, logistical support, and general operational assistance.
This position is best suited for a well-trained Medical Assistant (MA), Certified Nursing Assistant (CNA), or Foreign Medical Graduate (FMG) with strong clinical and interpersonal skills.
Key Responsibilities
Pre-Surgical Coordination
- Conduct facility education sessions with nurses, administrators, and family members regarding upcoming OBL procedures and patient preparation requirements.
- Identify eligible patients within partnered facilities and assist with the clinical workup process, including obtaining medical records, lab work, imaging, and consent forms.
- Coordinate scheduling and transportation logistics between facilities and Integra Vascular’s OBL team.
- Serve as a communication liaison between facilities, patients, family members, and the clinical staff to ensure all preoperative needs are met.
- Maintain accurate patient tracking, preoperative readiness logs, and facility outreach documentation.
- Provide on-site support during OBL surgical days, assisting with patient transport, pre-procedure preparation, and post-procedure transitions.
- Support inventory management and equipment setup under the direction of the OBL Site Manager and clinical team.
- Assist with patient flow and communication throughout the surgical day, ensuring timeliness and smooth transitions.
- Uphold all clinical and safety protocols to maintain compliance with Integra Vascular’s procedural standards.
- Serve as a patient advocate, ensuring comfort, clarity, and professionalism throughout the experience.
- Maintain regular communication with the Director of Clinical Operations regarding scheduling progress, patient readiness, and facility updates.
- Assist in identifying operational inefficiencies and propose workflow improvements for pre- and post-surgical coordination.
- Participate in ongoing training and performance evaluations to ensure continuous growth and alignment with Integra Vascular’s mission.
- Medical Assistant (MA), Certified Nursing Assistant (CNA), or Foreign Medical Graduate (FMG) with strong clinical background (required).
- Bilingual in English and Spanish preferred.
- Proven ability to coordinate multi-site patient logistics and communication.
- Strong interpersonal and organizational skills with attention to detail.
- Comfortable with patient interaction, family communication, and clinical documentation.
- Ability to work independently while collaborating closely with the surgical and administrative teams.
- Willingness to travel between multiple facilities and OBL locations.
- Must not be listed on the OIG Exclusion List.
- Competitive compensation commensurate with experience
- Comprehensive Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with company match
- Paid Time Off (PTO) and recognized company holidays
- Professional development and continuing education opportunities
- A collaborative, mission-driven clinical environment
Salary : $20 - $28