What are the responsibilities and job description for the Managed IT/MSP Information Technology Tech 3 position at Intechtel?
About Intechtel
Intechtel is a Coeur d’Alene–based managed IT service provider serving businesses across North Idaho and Eastern Washington. We deliver solutions across IT infrastructure, cybersecurity, cloud services, VoIP, and Google/Microsoft 365 built on a deep, technical stack and a standard of service that we take seriously. We’re a small team, and that means the work you do here matters and shows.
The role
We’re looking for a sharp, experienced technician to serve as a primary point of contact for our clients’ support needs. You’ll work support requests at various levels, handling everything from endpoint and identity issues to server and network troubleshooting .
This role is equal parts technical depth and client service, and we need someone who excels at both.
What you’ll do
- Serve as a resource for support needs across a diverse client base
- Manage and resolve issues across endpoints, Microsoft 365, networking, and servers
- Administer and support Microsoft Intune, Autopilot, and Entra ID environments including Conditional Access policies
- Monitor and respond to alerts through RMM, BCDR, Cybersecurity, Identity Platforms, and others
- Manage and support client phone systems (VoIP) and network infrastructure
- Participate in occasional scheduled after-hours maintenance windows and occasional evening project cutovers
- Perform on-site client visits using company vehicles when required
- Maintain accurate ticket documentation and knowledge base records
What we’re looking for
- Proven IT/MSP experience at Tier 2 or Tier 3 level. This is non-negotiable
- Strong working knowledge of the Microsoft 365 ecosystem: Entra, Intune, Autopilot, Azure, Exchange Online, SharePoint, etc
- Experience with an RMM platform (NinjaRMM, Datto RMM, Atera, or equivalent)
- Hands-on experience with a PSA/ticketing system (Halo PSA, Autotask, ConnectWise, or equivalent)
- Familiarity with cybersecurity platforms and security best practices in a managed services context
- Comfortable supporting and troubleshooting Windows Server environments, networking gear, and cloud-hosted infrastructure
- Professional, courteous, and clear communicator with clients, both written and verbal
- Self-directed and adaptable, capable of context-switching across very different support needs throughout a given day
- Hunger to grow, learn, and take ownership of your work
Pay: $33.00 - $46.00 per hour
Benefits:
- Paid time off
Location:
- Coeur d'Alene, ID 83815 (Preferred)
Ability to Commute:
- Coeur d'Alene, ID 83815 (Required)
Work Location: In person
Salary : $33 - $46