Level 1 Service Desk Technician

Please Note: We have an extensive amount of applications to review for our new open positions. Please do not call our Help Desk Line to follow-up on submitted applications, as this clogs up our work-flow for intake of service requests from our clients.

Company Overview

InTech Solutions, Inc. dba CompliancyIT, is a fast-growing IT Services, Security, and Compliance Company with primary operations out of Greensburg, PA and Front Royal, VA. At CIT, we empower businesses with secure, compliant, and high-performing IT environments. Through strategic infrastructure services and compliance-focused support, we help our clients meet evolving regulatory requirements (CMMC, ISO 27001, NIST 800-171) while achieving their business objectives. As we grow and integrate newly acquired teams, we are committed to excellence, agility, and continuous improvement.

Our Massive Transformative Purpose is to create an environment where awesome people join to do meaningful work to grow personally and professionally and to believe in themselves. Our meaningful work is assessing, securing, maintaining, and configuring IT infrastructure, cloud platforms, servers, and computers. We use our guiding Principles to make decisions and determine what action to take. We are a tight knit team with high visibility and accountability. We specialize in providing CMMC Compliance services for businesses in the Defense Industrial Base.

Our 3 Non-Negotiables are: Security is Paramount, Detailed Documentation, Excellence in Communication.

And we align to our 5 company Principles:

1. Trust in Radical Truth and Radical Transparency

2. CIT is the Team and the Clients

3. Get and Stay Aligned

4. Learn, Test, Iterate.

5. Manage the Organization Through Systems and Processes

Summary

We are seeking an Entry Level Technician to join our dynamic team at CompliancyIT. This role is essential in supporting our operations and ensuring that we deliver best-in-class solutions to our clients. The ideal candidate will have a passion for technology and a commitment to excellence in communication and documentation.

Mission of the Position

The mission of the Level 1 Technician is to provide outstanding frontline technical support to our Clients by resolving basic IT issues, triaging tickets, escalating complex problems appropriately, and ensuring every client interaction reflects our values of excellence, clarity, and care. This technician follows established systems and processes, maintains detailed documentation, and embodies a hunger to learn, grow, and serve. You’re often the first impression clients have of our Service Delivery Team — you’re professionalism, responsiveness, and a service mindset are essential.

Key Criteria/Requirements

• Prior experience in a customer-facing role (helpdesk, retail tech support, call center, etc.)
• Basic understanding of IT systems: Windows OS, Office 365, networking fundamentals, wireless technologies, printers, etc.
• Demonstrated ability to troubleshoot common technical issues (e.g., printer, email, connectivity)
• Experience following documented procedures or checklists to perform work
• Strong verbal and written communication skills
• Comfortable on the phone and able to explain things to non-technical users
• Valid driver's license and ability to travel onsite for hardware installation or support
• Able to lift and set up hardware (e.g., desktop PCs, monitors, networking equipment)
• Types at least 40 words per minute
• Demonstrated ability to learn new technologies and follow structured training
• Self-motivated and dependable, with a strong work ethic
• Able to work collaboratively and independently within a structured and process-driven team
• Collaborative mindset: will participate in daily team huddles and ongoing mentorship
• Familiarity with ticketing systems and remote support tools a plus (e.g., ConnectWise, Autotask, RMM tools)

If you're ready to kickstart your career in cybersecurity compliance and technology, we invite you to apply today at CompliancyIT! Please provide your resume and a brief cover letter explaining why you think you'd be a good fit for the position, and salary requirements. Join us in securing critical infrastructure locally and across the US.

Job Type: Full-time

Pay: $35,568.00 - $39,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Do you live within a 15-mile radius of Greensburg, PA?

Experience:

• MSP: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Greensburg, PA 15601 (Required)

Ability to Relocate:

• Greensburg, PA 15601: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $35,568 - $39,000