Senior Business Analyst/Product Owner - Claims (Hybrid or Remote)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Senior Business Analyst/Product Owner to join our Corporate IT team based in our Farmington, CT; Canton, MA; Salem, VA offices or remotely nationwide. A member of an Agile Development team, the Sr BA/PO brings value to an organization by ensuring strategic alignment between business needs and technical solutions, successfully delivering high-quality products. The Sr BA/PO fosters strong stakeholder relationships and collaborates with business partners to define product features necessary to support their needs and deliver value to their customers. The role is responsible for product development through the software development lifecycle.

This Sr BA/PO leads discussions with business partners to elicit requirements and supports the development team in understanding the expected outcome and the value of the product being requested. This role will create user stories, delivery roadmaps, user journey mappings and other documents, leveraging different techniques to support the delivery of the most viable product. This role leads scope definition and management, and prioritization conversations and will perform analysis of processes and systems to help drive these discussions. Their effective leadership and organizational skills are critical to the timely and efficient completion of maintenance, enhancement and large-scale initiatives. This role will provide leadership and at times executive level summaries of product status, scope and value.

The Sr BA/PO will be a champion for all established processes, including Agile Scrum and Agile methodologies, and will support the rollout of future process improvements. The role will promote best practices within the technical team, and is responsible for Sprint Reviews, providing system demonstrations, incorporating feedback and preparing release communications. Additionally, their deep understanding of the specialty insurance market and claim processing enables them to develop innovative solutions that address unique risks and challenges, driving overall business success. Some of the Senior Business Analyst/Product Owner responsibilities include but are not limited to:

• Build and maintain strong relationships with key stakeholders, including business leaders, customers, and development teams.
• Conduct detailed business analysis to identify and understand the business needs of stakeholders.
• Leverage knowledge of business objectives, products, workflows, processes, and industry trends to help the team develop innovative solutions that deliver value to end users and address unique risks and challenges.
• Define and communicate actionable product vision, strategy, and roadmap to both business and delivery teams, collaborating closely to ensure design solutions that deliver value to the end user and ensure timely, accurate product delivery.
• Develop and document business requirements, personas, use cases, user journey mappings, wireframes or other needed documentation to facilitate discussions and document the product.
• Maintain a Product Backlog that is refined, prioritized, and ready for delivery team consumption.
• Facilitate team effectiveness by answering questions, providing clarification and assisting delivery team members with their understanding of the request and the expected outcome.
• Ensure the Acceptance Criteria is defined for each story.
• Lead successful product delivery using Agile frameworks across maintenance, enhancements, and major initiatives, promoting best practices, continuous improvement, and effective collaboration with employees and vendor partners.
• Build upon knowledge of the company's business environment and how assigned business and/or service units contribute to the company’s strategic objectives.
• Maintain current knowledge of insurance industry developments and stay updated with the latest trends and developments in the market.
• Ensure compliance with regulatory requirements and industry standards.
• Collaborate with cross-functional teams to support the implementation of solutions.
• Gather and incorporate feedback from customers and stakeholders to continuously improve the product.
• Track and report on project progress, helping to identify and mitigate risks as needed.
• Analyze and evaluate existing business processes and systems to identify areas for improvement and efficiency.
• Serves as a change agent, supporting adoption of new systems, processes, and business capabilities across the organization
• Influences through data-driven storytelling and structured communication, ensuring alignment and clarity across diverse groups.

The expertise you bring

• Bachelor’s degree or comparable, related work experience in business administration, finance, IT, or related field preferred.
• 7 years of related experience as a business analyst and/or product owner.
• Experience in Property/Casualty or Specialty insurance markets and claims processing required.
• CPCU or IIA Certifications or comparable insurance certification preferred.
• CBAP, or comparable Business Analysis or Product Owner certifications desired.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $99,000 - $139,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $124,000 - $145,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.    

Why choose Intact

We live our Values:  We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact  

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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Salary : $99,000 - $145,000