What are the responsibilities and job description for the Billing Operations Manager (Hybrid) position at Intact Insurance Specialty Solutions?
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who We Are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Billing Operations Manager to join our Finance team based in our Canton, MA office on a hybrid schedule. The Billing Operations Manager develops plans, analyzes results and oversees work of Billing Operations Supervisors and support staff. Responsible for operational support needs of the Billing Operations department through the management of the billing and collections functions. Monitors the department’s performance to ensure efficiency and effectiveness of the team’s contributions to the overall Billing Operations goals and objectives. Some of the Billing Operations Manager responsibilities include but are not limited to:
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who We Are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Billing Operations Manager to join our Finance team based in our Canton, MA office on a hybrid schedule. The Billing Operations Manager develops plans, analyzes results and oversees work of Billing Operations Supervisors and support staff. Responsible for operational support needs of the Billing Operations department through the management of the billing and collections functions. Monitors the department’s performance to ensure efficiency and effectiveness of the team’s contributions to the overall Billing Operations goals and objectives. Some of the Billing Operations Manager responsibilities include but are not limited to:
- Provides strategic leadership and direction to supervisors and staff, with full accountability for departmental performance and results.
- Partners with divisional peers, field offices, and home office teams to address billing and collections matters within scope of responsibility.
- Develops and implements policies and procedures to drive productivity, quality, and operational effectiveness.
- Introduces and executes process improvements and programs to enhance team performance and capabilities.
- Fosters a collaborative, team-oriented environment that supports ongoing professional development and career growth.
- Proactively identifies opportunities to exceed internal and external customer expectations while balancing organizational priorities.
- Bachelor’s degree required.
- 5-7 years of experience in insurance billing and collections, with 3-5 years of management experience.
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:
- Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
- Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
- Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
Salary : $112,000 - $131,000