Technical Support Specialist

Job Title: Data Center Technician

Location: Memphis, TN 38109

Pay rate: $32.37/hr - $32.50/ hr

Work schedule: M-F 8:00am–5:00pm (off-hours shifts may be available; once assigned, shift remains consistent)

Duration: 1 year contract to permanent

Overview:

Data Center Technician to support Dell server environments at a customer site in Memphis, TN. This is a contract-to-hire opportunity requiring hands-on server hardware experience, strong documentation skills, and the ability to perform physically demanding tasks. The role involves troubleshooting, repair, preventative maintenance, and installation of Dell products while working closely with Dell support teams.

Job Specifications:

• Provide troubleshooting, repair, parts ordering, preventative maintenance, and installation of Dell products on-site.
• Triage issues with direction from Dell Support.
• Execute plan of action (POA) provided by Dell Domain Engineer/L3.
• Document POA results, logs, and service reports, including part numbers and PPIDs, via Dell case email.
• Reseat, swap, or replace server parts.
• Perform server testing and validation, including running diagnostics and capturing/uploading logs.
• Upgrade firmware as required.
• Manage parts locker, including inbound and outbound parts.
• Manage spare parts separately during CW server deployments.
• Return parts to Dell as required.

Requirements:

• US Citizenship required.
• High School Diploma or GED required.
• May require a technical certification or Associate Degree.
• Generally 4–6 years of experience in a related area.
• Must have experience working on servers (hardware and wiring).
• Heavy lifting required.

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.