Commercial Lines Account Manager

SUMMARY:

The Commercial Account Manager is responsible for assisting clients with service needs and making changes to existing accounts, meeting service, and sales delivery standards, and performing essential functions to achieve the quality and service standards developed by the agency. This position will assist Producers and Account Executives in the handling and processing of new and renewal commercial business and maintaining high service standards.

ESSENTIAL FUNCTIONS:

• Upon receipt of new business applications or renewal instructions, accurately complete applications for new and renewal business
• Prepare proposals and complete applications in coordination with producers, submit applications to eligible and appropriate carriers, and, when requested, obtain client signatures on all applications. The follow-up to ensure the timely receipt of quotations and policies
• Perform all necessary ratings sufficient for policy quotation and/or issuance on carrier websites or rating programs. Calculate the premium if the company-rating program is available. Responsible for the issuance of premium-bearing binders, invoices, and resolving carrier accounting discrepancies
• Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status when requested
• Ensure items are delivered and/or mailed to the client. Initiate correspondence with companies and clients. Maintain follow-up and suspense files on outstanding orders, correspondence, audits, reports, reporting form coverage, and follow up on overdue and suspense items. Maintain expiration control log
• Request renewals, endorsements, and other needed data from the companies and insureds. Solicit Producer and Account Executive assistance, when necessary, to issue coverage in a timely, efficient manner and bind coverage within agency underwriting authority
• Check new and renewal policies, endorsements, audits, and cancellations, and promptly handle for accuracy in rating, typing, coverage, and signatures, and input these transactions to generate billing invoices and quality products for our customers. Maintain files in an orderly, up-to-date manner
• Determine reasons for requests for cancellations, act to save accounts, and notify producers according to agency standards. Process and follow up on cancellation requests to carriers to ensure accurate and timely resolution
• Receive phone calls from clients and companies, and comply with the request and/or refer to the Producer and Account Executive
• Refer current and prospective clients to the Employee Benefits or Personal Insurance Department, or a Commercial Producer, for solicitation of those lines of business
• Participate in seminars and other training, to maintain required licenses, and for knowledge and skill development. Meet with a company representative to update carrier appetite, underwriting guidelines, etc
• Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Telecommuting opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

Job Qualifications

• Property and Casualty license, as required by the State Department of Insurance
• 2-4 Years of previous account management experience preferred
• Bachelor’s degree preferred
• CPCU or CIC designations preferred

Knowledge, Skills, and Abilities

• Must possess sound knowledge of rating procedures, coverage and industry operations to effectively manage, maintain and write assigned client and prospect lists
• Full knowledge of insurance markets is essential
• Strong PC skills, with the ability to effectively utilize the agency’s management systems
• Ability to work within a fast-paced, changing-priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment