What are the responsibilities and job description for the Emergency Response Coordinator position at Insurcomm Restoration?
About Us
Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.
Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.
About The Role
When a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person.
This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough.
This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work.
What You Will Do
What You Bring
We are looking for 4 to 6 years of experience in any of the following, or a combination:
What We Offer
We are building the future of property protection, and every market starts with people like you: someone who shows up, earns trust fast, and helps a family or business move forward when things fall apart. If you lead with empathy, close with confidence, and want work that actually matters, we want to hear from you.
Equal Opportunity Employer
Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.
Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.
About The Role
When a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person.
This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough.
This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work.
What You Will Do
- Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage
- Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives
- Explain Insurcomm services and close signed agreements at point of contact
- Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration
- Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory
- Monitor lead sources and community channels so you can be on-site fast when an emergency happens
- Support marketing and community outreach in your territory when not actively on a response
- Stay current on required IICRC certifications and Insurcomm training programs
What You Bring
We are looking for 4 to 6 years of experience in any of the following, or a combination:
- Restoration or property services — mitigation, construction, ERC, or project coordination
- Military, fire service, EMS, law enforcement, or emergency dispatching
- Sales and customer service in a field or high-contact environment
- Insurance or property management
- You stay calm when things are chaotic. Property owners in crisis need someone steady
- You are a people person. Building trust quickly is what this job runs on
- You are self-motivated. Your territory, your schedule, your results
- You close. Empathy matters, and so does the ability to get to yes
- You are organized. Managing multiple leads, contacts, and handoffs requires it
- A high school diploma is required; an associate's degree or related certification is a plus
- Energized by helping people through hard situations, not just completing transactions
- Comfortable being on call and working a schedule that shifts around real emergencies
- Attracted to compensation that rewards your effort directly
- Interested in building a career in restoration, property services, or emergency management
- Connected in your local community, or ready to build those relationships
What We Offer
- A role with real impact — you help people through some of the hardest moments of their lives
- Competitive base salary with performance incentives tied to closed jobs and revenue
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and 9 paid holidays
- Company vehicle or vehicle allowance
- Paid training and IICRC certification support
- The stability of a 30-year-old company with the energy of a growing national brand
- Career growth across multiple companies and markets under the Fortify umbrella
- A team that values plain talk, hard work, and doing right by our customers
- Safety first, always
- Showing up with a service heart
- Bringing the energy
- Predictability in the unpredictable
- Driving success together
We are building the future of property protection, and every market starts with people like you: someone who shows up, earns trust fast, and helps a family or business move forward when things fall apart. If you lead with empathy, close with confidence, and want work that actually matters, we want to hear from you.
Equal Opportunity Employer
Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.