What are the responsibilities and job description for the Virtual Customer Success Manager position at InsuraTec?
Location: Remote (Work From Home)
Work Hours: Full-Time | Flexible Schedule
About InsuraTec Services Group
At InsuraTec Services Group, we help families protect their futures with life insurance solutions built on integrity, transparency, and heart. We're growing and looking for a Virtual Customer Success Manager to ensure our clients get the best possible support—from first contact to long-term service.
What You’ll Do
If you’re motivated, dependable, and passionate about helping people, this role is a great fit. Join a company that puts people first—clients and team members alike—and build a career that’s meaningful and flexible.
We’re An Equal Opportunity Employer
InsuraTec Services Group values diversity and welcomes individuals from all backgrounds. We’re committed to building a supportive, inclusive workplace.
Work Hours: Full-Time | Flexible Schedule
About InsuraTec Services Group
At InsuraTec Services Group, we help families protect their futures with life insurance solutions built on integrity, transparency, and heart. We're growing and looking for a Virtual Customer Success Manager to ensure our clients get the best possible support—from first contact to long-term service.
What You’ll Do
- Handle virtual client interactions from onboarding to ongoing support.
- Provide personalized guidance to help clients understand and maintain their insurance coverage.
- Use warm, qualified leads—no cold calling, no door-to-door sales.
- Maintain accurate records, track performance, and contribute to client retention.
- Collaborate with teammates to improve client experience and outcomes.
- Stay current on products, systems, and compliance requirements.
- If unlicensed, complete our self-paced, company-supported life insurance training program.
- No insurance experience needed—we provide full training.
- Excellent communication skills with a focus on listening and problem-solving.
- Ability to work independently and stay organized in a virtual environment.
- A client-first mindset and strong follow-through.
- Eagerness to learn, grow, and help others succeed.
- A commitment to professionalism, empathy, and ethical standards.
- Commission-only pay with unlimited earning potential and monthly bonuses.
- Flexible, full-time schedule – structure your day your way.
- 100% remote work – serve clients from anywhere.
- Pre-qualified leads – focus on relationship-building, not prospecting.
- A supportive team culture focused on mentorship and shared success.
- Advancement opportunities into leadership and client management roles.
If you’re motivated, dependable, and passionate about helping people, this role is a great fit. Join a company that puts people first—clients and team members alike—and build a career that’s meaningful and flexible.
We’re An Equal Opportunity Employer
InsuraTec Services Group values diversity and welcomes individuals from all backgrounds. We’re committed to building a supportive, inclusive workplace.