Commercial Lines Account Manager

Job Summary
Position Overview:
The Commercial Lines Account Manager is the backbone of our commercial client relationships. You’ll handle day-to-day servicing for a diverse book — contractors, manufacturers, transportation, hospitality — ensuring coverage is accurate, renewals are smooth, and clients feel protected.

Responsibilities

• Develop and maintain strong relationships with commercial clients, understanding their unique insurance needs and providing expert guidance.
• Identify upsell/cross-sell opportunities to strengthen client programs
• Manage existing accounts by reviewing policies, processing renewals, and ensuring coverage aligns with client requirements.
• Identify opportunities for new business through outside sales efforts, including telemarketing and retail sales strategies.
• Negotiate policy terms, premiums, and coverage options to secure optimal solutions for clients while meeting company guidelines.
• Conduct analysis of client portfolios to identify gaps or risks, offering tailored recommendations for coverage enhancements.
• Collaborate with underwriters and insurance carriers to facilitate seamless policy issuance and claims processing.
• Assist with sales administration tasks such as documentation, benefits administration, and maintaining accurate client records.
• Communicate complex insurance concepts clearly to clients in multiple languages if applicable, ensuring transparency and understanding.
• Support marketing initiatives by promoting our services through various channels to expand our client base.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and maintaining high client satisfaction levels.

Experience

• Proven experience in outside sales or retail sales within the insurance industry or related fields.
• 3 years in Commercial Lines account management
• Active P&C License
• Strong knowledge of commercial coverages (GL, WC, Property, Auto, Umbrella, Bonds)
• Strong negotiation skills with a track record of closing deals effectively.
• Excellent communication skills; bilingual abilities are highly desirable to serve diverse client populations.
• Familiarity with sales administration processes and analysis skills for assessing client needs and risks.
• Knowledge of insurance products related to commercial lines is required.
• Experience in benefits administration or customer service roles enhances your ability to excel in this position.
• Ability to work independently while collaborating effectively with team members in a fast-paced environment. Join us to make a meaningful impact by delivering tailored insurance solutions that protect businesses and foster long-term relationships!

Job Types: Full-time, Permanent

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of experience do you have in commercial lines account management?
• Which agency management systems (like Applied Epic, AMS360, or Sagitta) are you most comfortable using?

• Which insurance carriers have you worked with most often?
• Do you have a strong knowledge of commercial coverages (GL, WC, Property, Auto, Umbrella, Bonds)

Education:

• High school or equivalent (Preferred)

Experience:

• Account management: 2 years (Required)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person

Salary : $60,000 - $85,000