What are the responsibilities and job description for the Insurance Support Specialist position at Insurance 'n You?
Customer Service experience required — Medicare or health insurance experience a plus, but not required. We train the right people!
Join a well-established, high-volume insurance agency that's experiencing rapid growth — including the launch of a new product line that is opening up exciting opportunities for career advancement within our team. We are looking for a compassionate, detail-oriented Insurance Support Specialist to serve as a trusted resource for our Medicare clients — helping them understand their benefits, navigate plan options, and resolve issues with confidence.
Experience in Medicare or health insurance is a plus but not a dealbreaker - MUST have some form of customer service experience. If you bring a coachable, growth-oriented mindset and a genuine desire to help people, we will give you everything you need to succeed. We also understand that compensation matters — which is why we offer multiple structures tailored to what works best for you, details we look forward to discussing in person.
What You'll Do:
- Handle client inquiries via phone and email regarding Medicare plans, benefits, billing, and claims
- Assist clients with enrollment updates, plan changes, and coverage questions
- Maintain accurate and organized records within our CRM system
- Deliver clear, empathetic, and professional communication in every interaction
- Partner with agents to support client satisfaction and long-term retention
What You'll Bring:
- A coachable, growth-oriented mindset with the willingness to learn and grow
- Strong communication, problem-solving, and multitasking abilities
- Proficiency with computers, CRM platforms, and online portals
- 4-40 license preferred, but not required — we will help the right candidate get there
What's In It For You:
- Competitive compensation with multiple structures available — details discussed during the interview so we can find the best fit for you
- Full, comprehensive Medicare and product training — we set you up to succeed from day one
- A Monday–Friday schedule with occasional overtime during peak enrollment seasons
- A collaborative, supportive team culture with real growth potential
- No micromanaging — we trust you to do your job
- We start at 10 AM
- Friday lunch on us
If you are passionate about helping people, eager to learn, and ready to build something meaningful, we would love to hear from you.
Job Type: Full-time
Experience:
- Customer support: 2 years (Preferred)
Ability to Commute:
- Fort Lauderdale, FL 33334 (Required)
Work Location: In person