What are the responsibilities and job description for the Insurance Specialist 1/2/3 position at Insurance-Commissioner of Insurance?
Salary
$2,922.00 - $5,734.00 Monthly
Location
Baton Rouge, LA
Job Type
Classified
Job Number
LDI-2026-74
Department
Insurance-Commissioner of Insurance
Opening Date
10/07/2026
Closing Date
10/14/2026 11:59 PM Central
About this Job
The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.
The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division. In this role, you will investigate consumer complaints and inquiries, research insurance laws and regulations, and work with consumers, insurance industry representatives, and Department staff to resolve complex issues. If you are analytical, enjoy solving problems, and are interested in helping Louisiana insurance consumers, we encourage you to apply.
The ideal candidate possesses the following competencies:
Core Competencies:
Core Competencies:
- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
- Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.
- Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
- Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
- Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
Minimum Qualifications
Three years of experience in insurance, administrative services, investigations, or law enforcement; OR
Six years of full-time work experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Six years of full-time work experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
As an Insurance Specialist 1/2/3 in the Office of Consumer Services/Consumer Complaints Division you will/may:
- Investigate consumer complaints and inquiries by reviewing insurance policies, records, and other information to determine compliance with Louisiana insurance laws and regulations.
- Research and apply insurance laws, regulations, and Department directives to evaluate complaints and develop appropriate responses.
- Communicate with consumers, insurance companies, producers, adjusters, attorneys, and other interested parties regarding insurance-related concerns.
- Conduct complex investigations and work with Department staff to resolve complaint issues and develop recommendations.
- Prepare clear and professional correspondence and documentation related to consumer complaints and investigations.
- Provide guidance, leadership, and training assistance to other Insurance Specialists.
- Meet with insurance company officials, government representatives, attorneys, and other stakeholders regarding insurance laws, regulations, and consumer complaints.
- Assist with consumer education and outreach by responding to inquiries and providing information and resources.
- Perform special projects and other related duties as assigned.
Position-Specific Details:
Division/Location: Office of Consumer Services/Consumer Complaints Division
Appointment Type: Probational or Promotional
Career Progression: This position may be filled as an Insurance Specialist 1, 2, or 3, depending on the qualifications of the selected candidate.
Compensation: The salary will be determined based on qualifications and experience within the established pay range.
How To Apply:
NO CIVIL SERVICE exam is required to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Dr. Phillip Donagriche
Human Resources Division
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804
Phillip.Donagriche@ldi.la.gov
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Salary : $2,922 - $5,734