What are the responsibilities and job description for the CSR - Customer Service Representative position at Insurance Agency Golden Gate City?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. Must be fluent in English & Spanish In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and enhance the overall customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to clients.
- Assist customers with order placements, modifications, and cancellations.
- Conduct outbound calls to follow up on customer feedback and satisfaction.
- Maintain detailed records of customer interactions and transactions through data entry.
- Analyze customer issues to identify trends and recommend improvements to processes.
- Collaborate with team members to ensure seamless service delivery.
- Uphold high standards of phone etiquette while communicating with clients.
Skills
- Strong ability to communicate clearly and effectively in both English & Spanish both verbally and in writing.
- Excellent phone etiquette with a friendly demeanor.
- Proficient in data entry with attention to detail.
- Ability to analyze customer needs and provide appropriate solutions.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A commitment to delivering outstanding customer support.
Join our team as a Customer Service Representative and contribute to creating positive experiences for our clients!
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $18 - $22