Senior Manager, Inside Sales (Remote)

The Senior Manager, Inside Sales position will provide leadership to a team of Inside Sales managers/supervisors. The Senior Manager will be responsible for implementing strategies that balance internal operations and efficiency objectives, regulatory requirements, customer advocacy and customer pipeline management. This position will manage the day to day operations of the inside sales team including but not limited to; coaching and developing both managers and representatives on daily job activities, implementing programs supporting team engagement levels, driving and supporting training initiatives for efficiency and effectiveness, ensuring accountabilities to metrics and productivity measurements, call quality assurances and HIPAA verifications, and the development and performance of inside sales representatives. In addition, this role will work cross functionally with internal departments to ensure customer support and satisfaction, compliance and product quality deliverables, and budgetary objectives are achieved.

Responsibilities

• Create and communicate a vision and strategy for the department. Demonstrate and lead by driving for the desired outcomes and sales results. Establish and communicate clear performance expectations.
• Coach, develop and manage the inside sales leadership team against key performance indicators and target objectives. Identify and recruit strong candidates and create an inspirational environment and culture.
• Provide and promote continuous improvement initiatives and innovative ideas to drive efficiencies and positively impact business results.
• Promote an environment where information and knowledge are freely shared between individuals and departments, and utilization of reporting tools helps inform good business decisions.
• Drive increased effectiveness and efficiency in key business processes and ensure team achieves daily, weekly, and monthly commercial metrics and KPI’s
• Responsible for developing the communication network and interface between Inside Sales and relevant internal departments that allow Insulet to meet all complaint reporting requirements, shipping sales goals and customer service objectives.
• Responsible for managing the timely, accurate exchange of information for reporting purposes and develop programs targeted at improving process efficacies.
• Develop plans for resourcing support including budget, headcount, skills/competencies, training requirements and performance standards. This includes indirect management of staff with external partners (assist Rx).
• Responsible for field and customer satisfaction, responsiveness, and escalation management.
• Performs other duties as assigned.
  
  

Education And Experience

Minimum Requirements:

• 10 years' work experience, to include 5 years' experience in sales and 3 years' experience leading leaders
• Bachelor’s Degree
  
  

Preferred Skills And Competencies

• Management of an inside sales center (or equivalent experience) with vendor management, retail and mail order pharmacy experience, and partner relationships as a critical component.
• Experience implementing complex product training across a diverse work team (internal and external).
• Experience developing scripts, technical documentation, and training as well as quality and compliance management, coaching, and feedback to management team.
• Strong analytical skills, with prior experience analyzing call metrics.
• Familiarity with diabetes industry or strong basic knowledge of the disease and treatment is very helpful.
• Excellent communication and leadership skills are necessary to effectively manage this department.
• Able to appropriately coordinate internal resources so ensure internal sales team coverage across the country
• Strong hands-on computer and analysis skills.
  
  

Physical Requirements

• Position will require some business travel to pharmacy/Vendor partners, Salt Lake City, Nashville, and field travel (multi-day overnight business trips required as needed).
  
  

Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)

Additional Information

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $101,550.00 - $152,325.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.
  
  

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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