Director, Market Access Strategy & Operations (Hybrid - Acton, MA)

Job Summary

This is a highly visible, high-impact leadership opportunity to serve as the strategic backbone and operational driver of a critical Market Access function. As Director, Market Access Operations & Strategy, this role offers a unique blend of executive partnership and hands-on leadership—working side-by-side with the VP of Market Access to shape strategy while ensuring flawless execution across pharmacy, reimbursement, contracting, and analytics. Ideal for a proven leader who thrives in complex, fast-paced environments, this role provides the chance to influence cross-functional alignment, drive business-critical initiatives, and directly impact patient access and revenue performance in a growing organization.

The Director, Market Access Operations & Strategy serves as both the operational engine and strategic integrator for the Market Access function. This role combines leadership of core access operations of pharmacy, reimbursement, contracts, and analytics, with a Chief of Staff–style mandate to drive cross-functional alignment, strategic execution, and organizational effectiveness across Market Access.

Acting as a trusted partner to the VP of Market Access, this role ensures priorities are clearly defined, initiatives are executed with discipline, and the function operates with strong connectivity to Commercial, Finance, Patient Services, and executive leadership.

Key Responsibilities

Market Access Strategy Execution & Chief of Staff Support

• Partner directly with the VP of Market Access to translate strategic priorities into executable plans
• Drive annual and multi-year planning, including goal setting, prioritization, and roadmap development
• Own executive-level deliverables including business reviews, board materials, access strategy updates
• Track and report progress on key initiatives, ensuring accountability and visibility across leadership
• Act as a central point of coordination across market access sub-functions
  
  

Cross-Functional Leadership & Governance

• Establish and lead operating cadence such as QBRs, access reviews, cross-functional steering committees
• Drive alignment across Market Access, Commercial, Finance, Legal, Compliance, and Operations
• Identify risks, dependencies, and trade-offs, and proactively escalate and resolve issues
• Serve as a “connect-the-dots” leader across teams to ensure cohesive strategy execution
  
  

Market Access Operations

• Lead end-to-end operational execution of market access strategies across:
• PBMs and payer contracts
• Pharmacy and specialty distribution channels
• Patient services and reimbursement support programs
• Translate contracting strategies into scalable, compliant workflows
• Support new product launches, payer expansions, and access initiatives
  

Pharmacy & Channel Performance

• Support operations of specialty pharmacy and distribution partners
• Partner with Trade channel to optimize key metrics, e.g., fill rates, time to therapy, abandonment, adherence.
• Collaborate with Patient Services to ensure seamless patient onboarding and therapy initiation
  
  

Operations, Data, Insights & Performance Management

• Define and track KPIs across access, reimbursement, and channel performance
• Build and deliver executive dashboards and insights to inform strategic decisions
• Identify opportunity areas to improve access, reduce leakage, and drive revenue optimization
• Partner with Finance on GTN forecasting, accruals, and performance tracking
  
  

Process Excellence & Organizational Effectiveness

• Drive continuous improvement across all market access processes
• Establish scalable infrastructure, SOPs, and governance models
• Enhance organizational clarity across Market Access in areas such as roles, decision rights, workflows, etc.
• Support headcount planning, capability building, and vendor strategy
  
  

Leadership & Team Development

• Serve as a force multiplier for the VP of Market Access, enabling broader impact without adding organizational complexity
• Foster a culture of accountability, agility, and transparency
  
  

Skills And Competencies

• Strong experience in pharmacy/PBM environment and patient access models

• Demonstrated ability to operate in:
• Strategic planning execution roles
• Cross-functional leadership environments
• High-growth, evolving organizations
• Strategic Thinking Execution Discipline – Able to move seamlessly between big-picture strategy and detailed execution
• Executive Communication – Strong ability to synthesize and present complex topics to senior leadership
• Influence Without Authority – Drives alignment across functions without direct reporting lines
• Operational Rigor – Brings structure, cadence, and accountability to ambiguous environments
• Business Acumen – Deep understanding of how payer access, pricing, and GTN impact revenue
• Problem Solving – Identifies root causes and drives pragmatic solutions quickly
  

Education And Experience

Minimum

• Bachelor’s degree required;
• 10 years in med device, pharma, or specialty therapeutics with deep experience in Market Access, Commercial Operations, or related functions
• 2 years of demonstrated leadership of complex cross-functional initiatives
  
  

Preferred

• MBA or advanced degree
  
  

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.

Additional Information

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $197,800.00 - $296,650.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.
  
  

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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