HubSpot Success Manager

Instrumental, one of the top Elite HubSpot Partner agencies, is on the lookout for a HubSpot Success Manager to support HubSpot software onboarding and training for our clients. You will have the opportunity to help clients put their HubSpot investment to work through training, coaching, and basic software configuration.

This role will focus on the HubSpot Marketing Hub, Sales Hub, and Service Hub software's successful deployment while advising them on the best way to craft strategy and execute within the system. You should be able to demonstrate your experience using HubSpot and inbound marketing strategies.

As a HubSpot Success Manager, you will be accountable for the successful on-time onboarding of HubSpot for our clients. The ability to effectively communicate inbound best practices, strategies, and how-to instruction is paramount. You'll have the chance to interact directly with clients, taking them through a journey to understand how everything works and how they can execute strategies for growth.

In this role, you'll get to:

• Demonstrate a passion for training through HubSpot product excellence
• Serve as the lead advisor to clients, running their onboarding experience and helping them to achieve their desired objectives with HubSpot
• Identify and recommend where AI tools and automation may improve speed, consistency, and clarity
• Evaluate a customer's marketing and sales requirements, current tech stack, and business objectives to define their ideal onboarding approach
• Define the future state processes and the customer journey(s) that will govern how to implement HubSpot effectively
• Monitor and support HubSpot configuration, sales & marketing activities, campaign setup, technical integrations, reporting, and user adoption activities
• Stay a-breadth the latest developments of HubSpot
  
  

We are looking for people who:

• Absolutely love HubSpot with 2-4 years of HubSpot experience
• Have excellent written and verbal customer-facing and communication skills
• Get energized by helping others learn and achieve
• Can manage multiple engagements and deliverables simultaneously and ensure successful and timely completion
• Have significant experience with the inbound marketing methodology
• Can find creative ways to meet advanced customer needs
• Love solving complex problems and hate the mundane
• Deal with pressure and deadlines
• Work hard autonomously
• Add value when presented with unique opportunities
• Be hungry to learn and achieve
• Prioritize and balance effectively
• Solve for the client and roll up your sleeves to get work done
  
  

Our Benefits:

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Accident insurance to provide additional peace of mind
• IRA/401(k) retirement plan to help you save for the future
• 15 paid holidays each year to enjoy time with family and friends
• Generous paid vacation policy to recharge and rejuvenate
• Quarterly incentive plan
• Instrumental Group was awarded Inc.’s Best in Culture for 2024 and a Great Place to work in 2025! Join an award-winning culture that values collaboration, innovation, and excellence
  
  

If you're ready to take your career to the next level and make a real impact in a collaborative environment, we’d love to have you on board! Apply today to join Instrumental and contribute to our clients' success stories!

We look forward to reviewing your application!

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