Gauge Service Coordinator

Description

Essential Functions

• Primary contact for customers throughout the full cycle of their equipment servicing
• Frequent and timely updates for the customer, ensuring a high-quality customer service experience
• Provide calibration documentation for the customers’ compliance requirements
• Maintain inventory of gauge service parts
• Assist with sales orders and purchase orders
• This role is in a shop environment and primarily administrative in nature, with some receiving, packaging, pulling, and lifting upwards of 50 lbs.
• Overall support of the gauge service team

Requirements

Knowledge, Skills and Abilities

Use a bulleted list to outline the knowledge, skills and abilities required for the position. For example:

• Professional demeanor with a strong sense of customer service
• By phone, email, and in-person, communicate clearly and concisely with the gauge service team, with team members in other departments, and with customers

Qualifications

• Expert user of MS Office Suite
• MS Dynamics 365 experience highly valued
• Experience in a calibration or laboratory testing environment highly valued
• Coordinate the gauge service department with minimal supervision

Work Environment & Physical Requirements

This is a hands-on, active role in a warehouse setting:

• Standing and walking throughout the entire shift 
• Regular lifting (50 lbs. unassisted; heavier items with equipment or team lift) 
• Working in a non-climate-controlled environment (warm temperatures and humidity during spring–fall months)  
• Laboratory facilities contain minor, fully shielded radiation sources used strictly for materials testing
• All areas are monitored and controlled under strict safety protocols
• Exposure risk is minimal and well below occupational safety thresholds