Office & Billing Manager

Be the backbone of something meaningful. Make an impact every single day.

At IRL, we don’t just fill roles—we build teams that change lives. As our new Office & Billing Manager, you’ll play a key role behind the scenes, empowering our therapists and program leaders to focus on what matters most: helping individuals of all abilities learn, grow, and thrive.

If you’re organized, people-savvy, and love turning complexity into clarity—we want to meet you.

You’re the kind of person who:

• Thinks ahead and solves problems before they become problems
• Leads by example and shows up as a positive role model
• Thrives in a fast-paced, ever-evolving environment
• Adapts quickly and embraces change with confidence
• Brings emotional intelligence and professionalism to every interaction
• Takes initiative and doesn’t wait to be told what to do
• Values diversity and fosters an inclusive workplace
• Stays organized, prioritizes effectively, and follows through
• Is always looking to learn, grow, and level up

No two days are the same—but here’s a snapshot of your impact:

• Manage and maintain high-volume billing systems for mental health services
• Keep databases accurate, up-to-date, and audit-ready
• Support clinical teams with financial and documentation processes
• Coordinate schedules for psychiatrists and client appointments
• Lead and support administrative staff, ensuring smooth daily operations
• Prepare reports, track data, and ensure compliance with DMH standards
• Oversee client records from intake to discharge
• Assist with audits, reporting, and eligibility verification (Medi-Cal and more)
• Help train staff and improve workflows for efficiency and compliance
• Act as a key communication bridge across teams

• Associate’s degree in Business (or related field)
• Bilingual (English/Spanish)
• 1–3 years of management experience
• Tech-savvy (Microsoft Office, Adobe, Zoom, email, databases—you name it)
• A growth mindset and commitment to professional development
• Valid driver’s license required auto insurance
• Ability to pass background check current TB test

This is a dynamic, people-centered role where:

• Things can get busy—and sometimes a little noisy
• You’ll work with a mix of professionals, children, and families
• Some situations may be emotionally intense—but always meaningful
• You’ll stay active (walking, standing, multitasking) and spend time at a computer
• Occasional lifting (up to 50 lbs) and travel to trainings or clinic sites may be required

At IRL, you’re not just managing systems—you’re helping create access to life-changing care. Every spreadsheet you update, every process you streamline, and every team member you support contributes to a bigger mission.

You are part of the solution.