Re-entry Services Coordinator

Summary 

Provides case management and administrative support to the IHS Re-entry Program Manager (RPM). Carries a small caseload of (8) released offenders while supporting the RPM with procurement, reports and purchasing, invoicing, reimbursements and disseminating information about the program under the direction of the RPM.  

Essential Functions

1. Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.

2. Maintain confidentiality at all times; courteously answer phones, provide information, take accurate messages and direct calls as appropriate to facilitate the work of the RPM.

3. Meet with participants in. the Re-entry Program to assess needs, develop a service plan that includes transition into permanent housing and employment and link with resources to support sustainability 

4. Work collaboratively with the RPM to ensure that program information is timely communicated.  

5. Prepare internal and external documents for distribution to team members and community partners as directed.

6. Supports assembly and coordination of materials for contracts, grants, memorandum of agreements and other official documents that delineate relationships with other entities.

7. Manages projects authorized by the RPM to include interfacing  with other program managers as needed to meet needs of clients served and needs of the program itself  

Other Duties

1. Manage purchasing. 

2. Attend all mandatory training, general staff and department meetings as directed. 

3. Performs other duties and accepts responsibilities as assigned.

Supervisory Responsibility

This position may have daily supervisory responsibility of community volunteers or interns who are providing assistance with special projects or assignments that support the department. The responsibility when assigned, includes ensuring volunteers are working safely, are monitored and supported to have a positive volunteer experience. 

Work Environment 

This job operates in a professional indoor environment. Temperatures may vary as the position moves from air conditioned (AC) to open air/non AC areas. Some contact to persons served including but not limited to those affected by domestic violence, child abuse, substance abuse, mental illness, ex-offenders, and the medically fragile.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Mental & Physical Demands 

The position requires adaptability, the ability to work under pressure and strong communication skills to resolve conflict. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand; walk; use hands to reach, lift, bend, stoop, push, and pull up to 20 pounds. 

Position Type/Expected Hours of Work

Regular Full-time.  Generally Monday through Friday during business hours. Some evenings, weekends and holidays as needed including Board activities or other agency sponsored events.  Hours and days may vary based on the needs of the organization.

Competencies

1. Customer Oriented 

2. Communication/Interpersonal Skills

3. Organization/Attention to Detail

4. Time Management, scheduling

5. Computer Proficient

Required Knowledge/Skills/Abilities

1. Knowledge in office management and procedures; advanced computer skills.

2. Strong interpersonal, verbal and written communication.

3. Excellent people, customer service and phone skills.

4. Possess personal qualities of integrity, patience and commitment to mission.

5. Flexible and able to multitask; can work within an ambiguous, fast-moving environment.

6. Support project management: planning, setting of goals executing on activities and reporting on KPI as developed with RPM.

Required Education and Experience 

1. High School diploma or GED equivalent.

2. One year of administrative experience or executive assistant experience in a busy office setting; experience working in an environment serving disenfranchised or medically fragile populations.

3. Excellent computer skills; able to navigate Google email, Microsoft applications and databases.

Preferred Education and Experience 

1. Bachelor’s degree in Business Administration, Human Services, Social Work or related field.

2. Office Management Certification.

3. Three to five years of executive administrative experience providing support to multiple executives or experience in a busy business setting.

4. Project management experience.  Establishing target goals, budget, plans and timeline.

5. Experience working in a nonprofit or Human Services environment.

6. Valid Driver’s License and clean traffic abstract. 

 IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is an employer of National Service.