Housing Program Associate

Summary

The housing program associate provides administrative support to include triaging incoming client calls and serves as primary liaison between team members and clients and their families as well as other outside community agencies. Assists with coordination of the information management system and maintains records for the Housing programs as needed.  

Essential Functions:

1. Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.

2. Assist Housing Specialists and nurture relationships with landlords to market housing programs and develop an inventory of available housing units for clients with a range of pricing. 

3. Field incoming telephone calls and phone message logs (to include triaging client calls); serves as liaison between Housing team and outside community agencies. 

4. Checks/audit intake data to verify completeness, ensure accuracy and correct errors where needed.

5. Process and manage timely data entry into systems for use in analysis and reports.

6. Prepare outgoing correspondence, i.e. letters of requests for necessary records, client rule violation letters, etc. 

7. Assist in sets-up of charts for new clients; files progress notes, documents and incoming correspondence in client’s files.

8. Assist in managing databases and computer records and ensures appropriate security and back-up of client information.

Required Knowledge/Skills/Abilities:

1. Knowledge of computer software programs including database and Excel applications. 

2. Strong interpersonal, verbal and written communication skills with emphasis on active listening and providing excellent customer service. 

3. Ability to deal with diverse populations of varying comprehension levels. 

4. Able to organize multiple tasks with keen attention to detail.

5. Possess personal qualities of integrity, patience and commitment to mission.

6. Flexible and able to multitask; can work within an ambiguous, fast-moving environment

Required Education and Experience:

1. High School Diploma or GED equivalent. 

2. 1-2 years of administrative, customer service, or office management experience in a small office setting.  

3. Able to pass CPI (Crisis Prevention and Intervention)

Preferred Education and Experience:

1. Associate’s or Bachelor’s degree in the field of Human Services or related field.

2. More than two years of administrative, customer service or office management experience in a small office setting.  

IHS is an EOE, Drug & Alcohol Free Workplace and an employer of national service.