What are the responsibilities and job description for the Marketing and Sales Specialist position at Instep Seattle?
We have quickly become one of the fastest-growing sales and marketing firms in the Seattle business world. Due to increased client demand and recent expansions, we have several account executive positions open. The Marketing and Sales Specialist position is considered an entry-level position meaning thorough training is provided. We believe that our fun, upbeat atmosphere develops individuals rapidly and builds both personal and professional relationships.
Previous consulting, marketing, and sales experience is a plus but not necessary. All staff begin their career as entry-level account representatives because we only promote from within. Each Marketing and Sales Specialist gets equipped with the industry and client knowledge necessary for success through entry-level training on consumer preferences, sales, customer service, market trends, and business practices. If you are looking for interpersonal work, exciting problem-solving, business development, and client evolution, the Marketing and Sales Specialist position is for you!
Entry Level Marketing and Sales Specialist Responsibilities:
- Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs and drive sales
- Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness
- Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department
- Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news
- Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support.
- May assist in onboarding, training, and mentoring new employees contingent on the success and reputation you build within our firm and amongst our clients and customers
- Perform other duties as assigned by Senior Management
Job Requirements:
- Must have an Associate’s or bachelor’s degree in graphic design, communications or related field or equivalent work experience
- Is able to work well within a team environment, have good communications skills and is able to take creative direction
- Ability to meet tight deadlines and handle constructive criticism
- General marketing experience
- Excellent writing and editing skills
- Must be able to work full-time hours
- Ability to excel in unsupervised solo assignments as well as team projects.
- Must be able to work in an energetic, fast-paced environment.
- Assist team with brainstorming, marketing, branding, and advertising strategies
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