What are the responsibilities and job description for the Technical Services Consultant position at Instem?
Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina.
Status: Permanent
Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation Plus Public Holidays Buy and Sell Scheme.
Who’s Instem?
Well, we’re a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!)
What’s the culture/environment like? For a global business of over 300 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.
Why are we hiring a Technical Services Consultant?
As we continue to expand our Instem portfolio, we are hiring a Technical Services Consultant to join us on our journey! This role is a pivotal role responsible for ensuring the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems.
This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards.
The Technical Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services.
Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem’s Cloud systems.
What are you responsible for?
Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/
Status: Permanent
Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation Plus Public Holidays Buy and Sell Scheme.
Who’s Instem?
Well, we’re a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!)
What’s the culture/environment like? For a global business of over 300 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.
Why are we hiring a Technical Services Consultant?
As we continue to expand our Instem portfolio, we are hiring a Technical Services Consultant to join us on our journey! This role is a pivotal role responsible for ensuring the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems.
This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards.
The Technical Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services.
Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem’s Cloud systems.
What are you responsible for?
- Provide comprehensive technical product system training to clients’ system administrators and IT support staff.
- Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues.
- Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption.
- Support software deployment testing from planning to execution, ensuring high-quality, reliable products.
- Provide ongoing support and development for all Instem-related systems, both internally and externally.
- Stay abreast of the latest technological developments and incorporate relevant advancements into Instem’s practices.
- Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently
- Experienced in a customer facing role (virtual) with strong written and verbal skills working with both technical and non-technical clients
- Hands on experience with technical delivery of software solutions to customers
- Proven background in installing proprietary software on Windows server based platforms
- Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb)
- Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server)
- Basic understanding of Networking concepts
- Must have ability to travel internationally (maximum of 20% of time)
- Experience working according to a Quality Management System and its application to tasks associated with this role
Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/