Principal Technical Services Consultant

Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina.

Status: Permanent, Full Time

Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation Plus Public Holidays Buy and Sell Scheme.

Why are we hiring a Principal Technical Services Consultant?

The Principal Technical Services Consultant is a pivotal role responsible for leading cross departmental initiatives and supporting Management in driving innovation and collaboration from the team.

The Role supports the team providing thought leadership, expertise, and mentorship to ensure the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems.

This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards.

The Principal Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services.

Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem’s SaaS systems.

What are you responsible for?

• Provide thought Leadership, expertise, mentorship to the team and across the business
• Lead cross team collaborative initiatives across the business
• Analyse customer systems architecture and deliver expert recommendations for optimal deployment of Instem Products and Solutions.
• Provide comprehensive technical product system training to clients’ system administrators and IT support staff.
• Function as a mentor to clients and internal teams, sharing best practices and advanced techniques.
• Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues.
• Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption.
• Lead software deployment testing from planning to execution, ensuring high-quality, reliable products.
• Provide ongoing support and development for all Instem-related systems, both internally and externally.
• Proactively recommend and implement improvements to internal systems, ensuring they are up-to-date and efficient.
• Stay abreast of the latest technological developments and incorporate relevant advancements into Instem’s practices.
• Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently
  
  
  

Skills, Knowledge And Experience

• Several years of technical customer service experience in a leadership role with strong written and verbal skills working with both technical and non-technical clients
• Hands on experience with technical delivery of software solutions to customers
• Proven background in installing proprietary software on Windows server based platforms
• Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb)
• Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server)
• Basic understanding of Networking concepts
• Must have ability to travel internationally (maximum of 20% of time)
• Experience working according to a Quality Management System and its application to tasks associated with this role
  
  
  

Daily, millions of lives are improved by the Instem technologies and services that have been deployed by our clients. This is a fantastic opportunity for you to help save and prolong people’s lives, by doing what you do best!

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

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