Business Operations Analyst (AI & Automation)

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Instawork is looking for a hungry, AI-native operator to transform how our Go-to-Market teams work. You'll deploy agentic AI systems and automation to eliminate manual processes—including your own. You'll analyze data to surface insights, make commercial recommendations, and manage cross-functional projects. This is a high-growth opportunity for someone who learns by building and wants to shape business operations at an AI-powered marketplace.

The expectation: You'll regularly automate yourself out of repetitive work, freeing capacity to tackle higher-value problems. You won't just execute—you'll identify which problems are worth solving, build the solution, then move on to the next challenge. Heavy coaching and mentorship included; we invest in developing commercial judgment alongside technical skills.

Who You Are:

Required

• BS in Computer Science, Engineering, Math, or similar quantitative field
• 1-3 years in analytics, operations, consulting, or tech startup environment
• Demonstrated AI/automation projects—show us agents you've built (personal, academic, or professional)
• SQL proficiency; comfort with Excel/Sheets for complex analysis
• Python fundamentals (scripting, API calls, data manipulation)
• Strong written and verbal communication—can translate technical work for non-technical audiences
• Bias for action: you'd rather ship something imperfect than wait for perfect
• Comfort with ambiguity: can take a vague problem ("figure out why X isn't working") and structure an approach
• Coachable: you want feedback, seek mentorship, and iterate fast on how you work
  
  
  

Preferred

• Experience building agentic systems (n8n, cursor, replit, Claude tools, custom pipelines)
• Familiarity with BI tools (Tableau, Mode, Looker)
• Experience with CRM/sales tools (Salesforce, HubSpot)
• Marketplace or B2B SaaS background
  
  
  

What You'll Do:

AI & Agentic Automation

• Build agentic workflows that autonomously handle lead enrichment, routing, qualification, and follow-up
• Deploy AI tools (Claude, GPT, custom agents) to eliminate repetitive GTM tasks
• Prototype solutions quickly—ship v1, iterate based on feedback
• Continuously identify and automate manual processes across Sales, Marketing, and Ops
  
  
  

Data & Analytics

• Write SQL queries and build dashboards to track GTM performance
• Analyze sales, marketing, and ops data to surface actionable insights
• Create self-serve reporting for Sales and Account Management teams
  
  
  

Project Management

• Own implementation of new tools and processes from scoping to rollout
• Coordinate across Sales, Marketing, Finance, and Ops stakeholders
• Document workflows and train teams on new systems
  
  
  

Commercial Problem-Solving

• Partner with Sales and Account Management to understand what's blocking revenue
• Scope ambiguous problems—determine what to automate, what to eliminate, what needs human judgment
• Make recommendations on process changes with clear business impact estimates
  
  
  

Why This Role?

• Direct impact: Your automation could save 100 hours/week across GTM
• AI-first culture: We're building with AI, experimenting constantly—leadership uses these tools daily
• Heavy mentorship: Weekly 1:1s, real-time feedback, deliberate investment in your commercial judgment
• Interchangeable impact: Work across teams (Sales Ops, Rev Ops, Product Ops) based on where you're needed most
• Growth path: High performers move fast here—automate your current scope, earn bigger problems to solve
  
  
  

For CA-based applicants:

• The base salary for this position is $90K - $130K
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• Medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity
  
  
  

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Our Values

• Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
• Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!
• Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
• Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.
  
  
  

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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