What are the responsibilities and job description for the Provider Engagement Account Executive position at InstantServe Healthcare?
Job Title: Provider Engagement Account Executive
Location: Queens, NY, US, The Bronx, NY, US (Hybrid)
Duration: Full time permanent
Role is Hybrid. Candidate is provide equipment to work remotely from home, but will need to go into the field to meet with Providers 30% - 50%
Must-haves
Valid DL.
Common Requirements
Candidate must have face-to-face experience meeting with providers SPECIFICALLY to have performance metrics based conversations with providers. Conducts regular in-person visits with physicians to provide real-time support, discuss performance metrics, and identify opportunities for improvement in patient care and clinical practices.
Years of Experience: 3- 5
Industry Experience: Healthcare
Education Requirements: Bachelors or equivalent experience
Job description
You could be the one who changes everything for our 28 million members.
is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Develop strategic partnerships between the health plan and the contracted provider networks serving our communities. Cultivate client relations and collaborate with providers to ensure delivery of the highest level of care to our members. Participate in the development of network management strategies. Creates strategic initiatives for performance improvement.
Conducts regular in-person visits with physicians to provide real-time support, discuss performance metrics, and identify opportunities for improvement in patient care and clinical practices
Focuses on value-based care model initiatives, collaborating with physicians to identify and align to performance-based agreements that incentivize better patient outcomes, cost-efficiency, and quality care
Uses data analytics to track and monitor provider performance, offering actionable feedback to help physicians optimize care delivery and meet key performance targets
Builds strong interpersonal relationships with cross functional teams both externally (provider) and internally (health plan)-C-suite Level
Expert proficiency in tools and value-based performance (VBP) in order to educate providers resulting in improved provider performance
Resolves provider issues as needed for resolution to internal partners and creating efficiencies to prevent continued concerns
Receive and effectively respond to external provider related issues
Investigate, resolve and communicate provider high dollar and high volume provider claim issues and changes
Educate providers regarding policies and procedures related to referrals and claims submission, web site usage, EDI solicitation and related topics
Evaluates provider performance and develops strategic plan to improve performance
Present detailed HBR analysis and create reports for Joint Operating Committee meetings (JOC)
Acts as a lead for the external representative
Coaches and trains external representatives
Ability to travel locally 4 days a week
Performs other duties as assigned
Complies with all policies and standards
Education/Experience: Bachelor’s degree in related field or equivalent experience.
Master's Degree preferred in Public Health (MOH), Health Administration (MHA) or Business Administration (MBA).: Five or more years of managed care or medical group experience, provider relations, quality improvement, utilization management, or clinical operations.
Project management experience at a medical group, IPA, or health plan setting.
Executive level exposure and ability to influence desired outcomes, innovation, performance, member improvements, growth and Provider retention
Ability to synthesize complex issues at multiple organizational levels, externally and internally across multi-disciplinary teams.
Highly proficient in HEDIS/Quality measures, cost and utilization.