Operations Manager

Job Description

About Us: At Instant Imprints Boise, we help businesses and organizations stand out every day with decorated apparel, signage, print, promotional products, and embroidery. As a locally owned and fast-growing business, we combine a strong community presence with the resources of a national brand. We foster a collaborative, results-driven culture where creativity, customer focus, and continuous improvement are valued. Our vision is ambitious: to grow from $400K in annual sales to $2M within the next 24 months. We’re looking for a leader who thrives in a growth environment and wants to build a career with us.

Role Summary: This role oversees both the sales and operational sides of the business. The right candidate will be responsible for achieving revenue milestones, maintaining high profit margins, increasing customer transaction sizes, and managing team and shop operations.

Compensation Overview:

• Base Salary: $26-28/hr (~$58,240 annually)
• Bonus Potential: $15,000–$25,000 annually, tied to:
• Maintaining gross margins >= 64%
• Increasing average ticket size above $500 (goal $1,000 )
• Achieving monthly store sales above $45,000 (or future fixed expenses)
• Hitting growth milestones: $1M, $1.5M, $2M annual revenue
  

Benefits:

• 2 weeks paid vacation annually
• 7 paid holidays
• Semi-flexible work schedule after a 60-day probationary period
• We value results over hours and offer flexibility for family or personal commitments
• We are actively working toward adding employer-sponsored health coverage as we grow. In the meantime, we may contribute toward an open market plan.
• Employee discounts on products
• Professional development/training opportunities
• Team outings or incentive trips
• Performance recognition programs
  
  

Key Responsibilities:

Sales Growth & Customer Development:

• Drive average ticket size > $500; create upsell and bundling strategies
• Build outbound sales strategies and repeat customer programs
• Maintain CRM and sales pipeline reporting
• Track and report average deal size, customer acquisition, and lead sources
  
  

Operations Management:

• Ensure job production is on time, within budget, and meets quality standards
• Monitor daily workflow, production tracking, and job status
• Manage vendor relations, supply ordering, and inventory controls
• Support in quoting and margin analysis for incoming jobs
  
  

Financial Targets & Margin Management:

• Maintain gross margin >= 64% (goal 70%)
• Collaborate with owner to review COGS, pricing, and order profitability
• Report monthly on margin health and propose improvements
  
  

Team Leadership:

• Manage and coach staff in both sales and production functions
• Conduct weekly team meetings and performance check-ins
• Enforce accountability, provide training, and drive team morale
  
  

Metrics & Reporting:

• Submit weekly reports: revenue, margin %, avg transaction size
• Identify performance gaps and lead corrective plans
• Recommend capital investments or staffing changes tied to growth
  
  

Requirements:

• 3–5 years of experience in sales, operations, or general management (print, apparel, promo preferred)
• Strong organizational, communication, and leadership skills
• Comfortable with small business dynamics: hands-on, self-motivated, scrappy
• Proficient with basic office tools and CRM/reporting platforms
  
  

Growth Path: This role has the potential to evolve into a multi-store leadership or Director of Operations position as the company grows.

To Apply: Submit your resume and a brief cover letter outlining your experience scaling a business, managing margin performance, and leading sales initiatives.

Applications will be reviewed on a rolling basis, with first-round interviews scheduled within 2 weeks of applying.

Join us and help build something big in Boise!