Installation Quality Analyst

Overview

The Installation Quality Analyst supports the standardization and continuous improvement of installation service operations across North America. This role is responsible for monitoring installation quality performance, managing KPI reporting, supporting operational processes, and coordinating with internal teams, customers, and business partners to ensure consistent service quality and operational efficiency.

Key Responsibilities

1. Installation Quality Management

• Support installation quality programs and KPI management
• Monitor and analyze installation quality data through dashboards
• Prepare weekly/monthly KPI reports and manage operational performance status
• Analyze NPS/VOC data and identify improvement opportunities
• Support quality issue management and risk prevention activities

2. Standardization & Process Support

• Support management of installation processes and operational standards
• Maintain and update installation manuals, work guides, and checklists
• Manage installation standards based on global guidelines and U.S. local regulations
• Support standardization of installation processes (Pre-Call → Installation → Post Check)

3. Training & Field Support

• Support installation technician operations, including uniforms, business cards, and operational supplies

4. Partner & Communication Management

• Coordinate quality and operational meetings with customers and Korea HQ
• Manage communication and operational status with business partners
• Manage installation material supply and settlement processes
• Track operational data, issues, and follow-up actions

Required Qualifications

• 5-7 years of experience in operations management, quality management, logistics, or service operations
• Strong Excel and data management skills
• Excellent communication and cross-functional collaboration skills
• Strong problem-solving mindset with interest in operational improvement

Preferred Qualifications

• Experience managing KPI dashboards and reporting
• Experience in installation, logistics, or service operations
• Experience using ERP systems
• Bilingual in Korean and English preferred - verbal and written

** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **

Equal Opportunity & Inclusive Workplace

LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered.

We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.