What are the responsibilities and job description for the ServiceNow Architect (Top Secret Clearance) position at INSPYR Solutions?
**Must have Top Secret Clearance and be TS/SCI eligible**
**Must be willing to work in Omaha Nebraska area**
SERVICENOW ARCHITECT
- Lead the design, architecture, and implementation of ServiceNow solutions aligned with enterprise standards and business objectives
- Designs, develops, and maintains ServiceNow platform to ensure efficient ITSM processes and enhance the overall user experience.
- Translate complex business requirements into scalable, secure, and maintainable ServiceNow configurations and integrations
- Define and maintain the ServiceNow platform architecture roadmap, guiding long-term platform growth and governance
- Provide expert-level guidance on ServiceNow best practices, including platform performance, security, data model design, and upgrade planning
- Oversee development activities and ensure technical designs are implemented according to architectural standards
- Collaborate closely with stakeholders to gather requirements, validate solution designs, and provide strategic platform recommendations
- Design and optimize integrations between ServiceNow and enterprise systems using REST, SOAP, MID Server, IntegrationHub, or other technologies
- Conduct technical reviews, code reviews, and architectural assessments to ensure high-quality delivery
- Ensure platform compliance with security, audit, and regulatory requirements
- Lead troubleshooting efforts for complex platform issues and provide advanced technical escalation support
- Develop and maintain architectural documentation, including data models, system diagrams, and configuration standards
- Champion platform governance, including CMDB health, update set management, development lifecycle best practices, and instance strategy
- Guide and mentor ServiceNow developers and administrators, promoting continual learning and technical excellence
- Stay current with ServiceNow releases, new capabilities, and industry trends, advising leadership on opportunities to leverage them
- Support solutioning efforts by creating high-level designs, estimates, and architectural recommendations
- Designs, develops, and customizes ServiceNow applications, modules, and integrations to meet business needs.
- Creates and configures workflows, business rules, UI policies, and notifications.
- Collaborates with cross-functional teams to ensure seamless integration with other systems.
ITOM/ITAM/ITSM Specific
- Architect and lead end‐to‐end ITOM implementations, including Discovery, Service Mapping, CMDB, Event Management, and AIOps
- Define CMDB data models, CI class standards, relationship strategies, and governance rules across the enterprise
- Drive maturity programs for CMDB health, reconciliation, data quality, and service dependency mapping
- Architect large‐scale Discovery patterns, MID Server strategies, scanning frameworks, and credential management processes
- Integrate ITOM data with ITSM, SecOps, Observability
- Lead architectural design for automation workflows using Orchestration, IntegrationHub, and cloud-native integrations
- Establish patterns for AIOps event correlation, noise reduction, alert enrichment, and topology‐driven automation
- Advise leadership on operational readiness, service modeling strategies, and ITOM roadmap development
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
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