What are the responsibilities and job description for the Desktop Support (Tier 3) position at INSPYR Solutions?
Title: Desktop Support Technician (On-Site)
Location: San Antonio, Texas
Duration: Permanent
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience:
Senior Desktop Support Technician
Location: San Antonio, TX (On-Site)
About the Role:
- We are seeking an experienced Senior Desktop Support Technician to join a dynamic corporate IT team in San Antonio. This individual will play a key role in supporting and enhancing the end-user computing environment, acting as a senior escalation point for complex technical issues.
- The ideal candidate brings strong troubleshooting expertise, hands-on experience with modern endpoint management tools, and a proactive mindset focused on improving processes and user experience.
What Youll Do:
- Serve as a senior escalation point for complex desktop, laptop, and mobile device issues
- Provide guidance and support to junior technicians and service desk staff
- Manage and document support tickets within a ticketing platform (e.g., ServiceNow or similar)
- Install, configure, troubleshoot, and repair Windows and macOS devices and peripherals
- Support user account administration within Active Directory and Entra ID
- Maintain and troubleshoot Microsoft 365 services including Exchange Online and Teams
- Assist with endpoint management using Microsoft Intune (device enrollment, compliance policies, app deployment, configuration profiles)
- Oversee full device lifecycle management including imaging, deployment, refresh, and decommissioning
- Maintain accurate asset tracking and inventory records
- Provide conference room and A/V support, including Microsoft Teams-enabled meeting spaces
- Create and update technical documentation and knowledge base articles
- Contribute to IT initiatives and participate in an on-call rotation
- Identify opportunities to improve support workflows and enhance overall service delivery
What Were Looking For:
- 4 years of desktop support experience within a corporate IT environment
- Advanced troubleshooting skills across Windows 10/11 and macOS platforms
- Experience supporting mobile devices (iOS)
- Hands-on experience with Microsoft Intune and modern device management concepts
- Working knowledge of Active Directory and Entra ID
- Experience administering Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Excellent communication skills with a strong customer-service orientation
- Ability to work independently while collaborating effectively within a team
- Must be comfortable working fully on-site in San Antonio
Nice to Have:
Familiarity with ITIL best practices
Relevant certifications such as Microsoft Modern Desktop Administrator, CompTIA A , or
similar
Our benefits package includes: (EXCLUDE on perm placements)
- Competitive weekly pay!
- Potential opportunities for overtime
- Opportunities to get OSHA 10 certified
- Earn money for referrals! Ask your recruiter to learn more.
- Comprehensive medical benefits
- Dental, vision benefits
- 401(k) retirement plan
- …and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at www.inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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