What are the responsibilities and job description for the Associate Help Desk Specialist position at INSPYR Solutions?
Title: Helpdesk Specialist
Location: Houston, TX (Onsite Daily in 77064)
Duration: Contract
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.
Pay Rate: $25-$29/hr W2
Position Summary
The Support Center Specialist delivers efficient, accurate, and customer-focused technical support to end users. As the first point of contact, this role requires strong phone etiquette, effective communication, and the ability to resolve both basic and complex technical issues across supported systems. Support is primarily provided via phone, with additional assistance through email. The role also includes participation in IT projects and knowledge sharing within the team.
Key Responsibilities
- Provide first-level technical support via phone and email queues.
- Troubleshoot and resolve hardware, software, network, and connectivity issues.
- Install and configure software applications.
- Collaborate with IT teams to deploy hardware, software upgrades, new equipment and services.
- Assist with product testing and special projects.
- Troubleshoot and diagnose hardware, software, and connectivity issues for end users.
- Troubleshoot, diagnose, and resolve moderately complex technical issues, including system access and network-related concerns.
- Report all hardware, software, network, printer, and telephone issues.
- Maintain and update knowledge base articles, procedures, and documentation.
- Gather relevant information to identify issues, recommend solutions, or escalate as needed.
- Monitor and track ongoing issues, ensuring timely resolution and appropriate escalation.
- Follow up with customers to confirm successful issue resolution.
- Accurately document all support interactions in the ticketing system.
- Contribute to the development and implementation of Support Center processes and procedures.
- Provide timely, professional, and customer-focused service in a fast-paced environment.
- Work collaboratively within a team setting while managing a high workload.
- Support flexible scheduling requirements, including after-hours and on-call support.
- Perform additional duties as assigned.
Qualifications
- Associate's degree or equivalent experience.
- STI or HDI Help Desk Analyst Certification a plus.
- 1-2 years of technical support experience, including phone-based troubleshooting.
- 1-2 years of experience in the support of networks and related systems.
- Understanding of Local Area Networks (LAN) & Wide Area Networks (WAN).
- Experience providing remote support via VPN, Citrix, or wireless connections.
- Strong telephone and email etiquette.
- Exceptional customer support and interpersonal skills.
- Excellent verbal and written communications skills.
- Must be willing to work after hours, some weekends, and holidays.
- Comprehensive medical benefits
- Competitive pay
- 401(k) Retirement plan
- …and much more!
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
Salary : $25 - $29