What are the responsibilities and job description for the Tier 1 Customer Service Representative - DSO position at InspiriTec?
TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSO
Pearl Interactive Network
Job Responsibilities:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Job Duties:
· Determines requirements by working with customers.
· Answers inquiries by clarifying desired information; researching, locating, and providing information.
· Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
· Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.
· Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required.
Skills and Qualifications:
Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Good Computer Skills, Knowledge of Databases and Search Engines
Education:
High School Diploma
RAPIDS Certified (Certification occurs as part of the on-board training)
Security Requirements:
Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance)
EOE/disability/vets
Salary : $19