What are the responsibilities and job description for the Training Associate position at Inspiren?
About The Company
Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
About The Role
We’re looking for a Training Associate to execute our customer-facing training programs. Reporting to the Director of Training, this role will execute our internal and external training initiatives, support the execution of the Inspiren Training Center of Excellence, and ensure consistent and effective education throughout the customer journey. You will be instrumental in delivering training content, driving customer engagement and ensuring product adoption.
What You'll Do
Inspiren does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
About The Role
We’re looking for a Training Associate to execute our customer-facing training programs. Reporting to the Director of Training, this role will execute our internal and external training initiatives, support the execution of the Inspiren Training Center of Excellence, and ensure consistent and effective education throughout the customer journey. You will be instrumental in delivering training content, driving customer engagement and ensuring product adoption.
What You'll Do
- Deliver and facilitate customer training across implementation, go-live, and ongoing education phases.
- Manage scheduling, coordination, and delivery of live and asynchronous training sessions.
- Track participation, completion, and engagement metrics across training programs.
- Work with community leadership, enabling them to collect and track resident consent for usage of the Inspiren ecosystem.
- Provide input for case studies and success stories that highlight effective product adoption.
- Relay customer feedback and usage patterns to inform product and training updates.
- 1 year in a customer-facing training, onboarding, or support role (preferably in healthcare or SaaS).
- Strong communication and presentation skills, both in-person and virtual.
- Experience delivering engaging training content.
- Highly organized, self-motivated, and detail-oriented.
- Comfortable working cross-functionally in a fast-paced environment.
- The annual salary range for this role is $55,000 - $65,000 benefits (including medical, dental, and vision)
- Flexible PTO
- Location: Remote, US; Central preferred, up to 75% travel is expected
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Inspiren does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary : $55,000 - $65,000