What are the responsibilities and job description for the Customer Service Advisor position at Inspired Performance Auto Jiffy Lube?
Description:
The Customer Service Advisor (CSA) is the face of Jiffy Lube. CSAs greet customers, explain service recommendations, and ensure every guest leaves with peace of mind. This role combines customer service, light automotive work, and sales support. No prior automotive experience is required. We provide full training through Jiffy Lube University.
Requirements:- Greet customers and clearly explain service recommendations
Perform Jiffy Lube Signature Service® Oil Changes (oil/filter replacement, tire pressure, fluid checks, inspections)
Operate the POS system, handle transactions, and answer phones
Maintain shop cleanliness and assist with stocking supplies
Follow safety procedures and service protocols
Go the extra mile to deliver fast, friendly, and professional customer experiences- Present a clean, well-groomed, and professional appearance in accordance with Jiffy Lube uniform standards